Configure Memberships for Pets

Pet businesses can determine if the membership benefits can be used by all pets on a client profile OR if each pet needs its own membership. In this article, we will walk through how to configure pet memberships.

Things to know:

• Value credits are not applicable for memberships configured for individual pets.
• Memberships can be purchased online for pets. The monthly recurring charges for pets will be billed to the primary client's credit card on file.
• Membership Configuration Options:
  
  • Individual Pet: If selected, the membership benefits apply only to the pet for which the membership was purchased.
  • All Pets: If selected, the membership benefits can be used by any pet on the client profile.
• When purchasing a membership for a pet, if the client profile has only one pet associated with it, that pet is automatically selected as the membership owner by default. However, you have the option to add another pet.
• Location Availability

  • Memberships cannot be restricted to specific locations and are available across all locations.
• Membership Use

  • A membership is considered “used/ redeemed” after the ticket is closed OR after the appointment/class session has been completed OR after the appointment or class session time has passed, whichever comes first.
• Value credits can be restricted for use on specific products and services. This is controlled by a hidden setting that only the MyTime team can enable. To enable the hidden setting, please contact our Support Team at support@mytime.com

• You can set a custom expiration for membership value and item credits on both the membership template and on the client's profile. However, if a custom expiration date is configured, the rollover option for membership credits will not be available, while memberships with the rollover credit option enabled will not display a hyperlink to customize a custom expiration date.

• Membership discounts: staff commission can be calculated on the pre-discount or post-discount value based on the configuration of the "Calculate Staff Commissions" setting on the membership discount tab

• Membership item credit: staff commission can be calculated on the internal price set or the regular retail price

  
  

  
  

TABLE OF CONTENTS

• Configure Membership for Individual Pet
• Configure Membership for All Pets 

Configure Membership for Individual Pet

Log into your account:

1. Navigate to Business Setup > Memberships tab 
2. Select the location where you want the membership to be sold in the location filter 
3. Click on the +Add New Membership link 
4. Enter the Membership name
5. Enter all the membership details on the General Settings tab. Learn more here
6. Select Individual Pet for the Valid For option
7. Add pricing, discounts, and item credits on the respective tabs
8. Publish Membership

Once created, the membership can only be used for the pet selected when the membership was purchased.

Configure Membership for All Pets 

1. Navigate to Business Setup > Memberships tab 
2. Select the location where you want the membership to be sold in the location filter  
3. Click on the +Add New Membership link 
4. Enter the Membership name
5. Enter all the membership details on the General Settings tab. Learn more here
6. Select All Pets for the Valid For option 
7. Add pricing, discounts, value credits and item credits on the respective tabs
8. Publish Membership 

Once created, the membership can be used for all pets associated with the client’s profile. It will not be tied to a specific pet or owner.

Related Articles:

• Selling Memberships for Pets in POS 
• Adding Memberships for Pets on Client Profile
• Changing Associated Pet on Existing Memberships