Membership Cancellation Fee

Modified on Fri, 21 Nov at 1:54 PM

Membership cancellations are an inevitable occurrence in business, and while regrettable, they do occur. At MyTime, merchants can configure a cancellation fee if a client opts to cancel their membership. In this article, we will guide you through the steps to configure a cancellation fee for memberships.

Things to Know:

The ability to configure a membership cancellation fee is controlled by the " Memberships" access control setting.
You can only charge a membership cancellation fee if the client has a card on file. Once you set up a cancellation fee on a membership, initiating a cancellation from the client's profile will trigger a pop-up asking if you want to charge the client the cancellation fee. If you agree, the system will automatically charge the fee to the client’s card on file.
You can set up a cancellation fee in two places:
Directly on the membership template, which applies the fee to all membership purchases
On the client’s profile, which allows you to customize the fee for an individual client.
When canceling a membership, the cancellation fee can only be waived in-store.
Cancellation Fees online:
- Indefinite Memberships: If cancelled online and a cancellation fee applies, the fee is charged immediately, and the membership is cancelled immediately.
- Term Memberships: If cancelled online and a cancellation fee applies, the fee is charged immediately, but the membership enters "Pending Cancellation" status and stays active until the end of the contract term.
- If the client does not have a card on file or the cancellation fee payment fails, the membership will not be cancelled, and an “Error canceling membership” message will be displayed.

Contents

Adding Membership Cancellation Fee from the Membership Interface
Adding Membership Cancellation Fee from the Client Profile

Adding Membership Cancellation Fee from the Membership Interface

To configure a membership cancellation fee:

Go to Business Setup > Memberships
Choose the membership to which you want to apply the cancellation fee, then find the Cancellation Fee section in the membership general settings
Specify the dollar amount you intend to charge clients when they cancel the membership
Click "Publish Membership"

Adding Membership Cancellation Fee from the Client Profile

Go to the Clients tab
Locate and select the desired client's profile
Navigate to the Memberships section and click on the name of the membership you wish to add the cancellation fee
Click "Edit Membership"
On the Edit Membership modal, click on the hyperlink at the "Cancellation Fee" section and insert the dollar amount you want to charge for the cancellation.
Click "Save"

If a client wishes to cancel a membership with a cancellation fee, they will be charged once a card is on file. To learn how to cancel a membership on a client's profile, click here.

For more information, contact us at support@mytime.com.

Related Articles

Editing Memberships on Client Profiles

Canceling Memberships

Indefinite Membership Configuration

Term Membership Configuration

Updating Existing Client Memberships

Upgrading or Downgrading Memberships

Membership Cancellation Fee

Membership Cancellation Reasons

Membership Statuses

Editing Memberships