Deleting Pets

Modified on Tue, 24 Jun at 4:56 PM

In this article, we will explore the process for pet companies to delete pet profiles.

Things to know:

The ability to delete pets is governed by the "Deleting Clients" access control setting.
When a pet is deleted, past appointments are retained, but any future appointments associated with that pet are automatically canceled
Once a pet profile is deleted, it cannot be reactivated. You will need to create a new profile.
You can review historical data for a deleted pet in reports and on past appointments. However, in the reports, the pet name column will show "No Name" for the deleted pet instead of the original pet name.
Packages assigned to the deleted pet will remain active until another pet is assigned to receive the benefits. However, for memberships tied to an individual pet, when the pet is deleted, the membership will be canceled and removed from the membership reports.
Memberships configured for all pets will remain active, and the benefits can be used by other pets.
When you initiate the deletion of pets with active memberships from the client’s profile, the following warning message will appear: "This pet has an active membership. Are you sure you want to delete this pet and terminate the membership?"
Notifications for automated messages and campaigns will not be sent for deleted pets, only active ones

To delete pets:

Navigate to the Clients tab
Locate and open the client's profile
Click the edit icon to open the pet profile
Click the "Delete" link at the bottom left of the edit pet modal
Confirm by clicking the Delete button

Client's profile

The pet's profile will be removed from the client's profile; however, any past appointments for the deleted pet will still be visible under Past Bookings.

Schedule

Past appointments for the deleted pet will remain but the pet's name will not be visible on the appointment modal

Reports

Historical data for the deleted pet will remain in reports but the deleted pet's name will not be visible in reports

For more information, contact us at support@mytime.com.

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