Configure Packages for Pets

Modified on Thu, 10 Apr at 10:09 AM

Pet businesses can configure whether package benefits apply to all pets on a client profile or if each pet needs to have its own individual package.

Things to know:

The ability to configure packages for pets is managed through the 'Access Packages' access control setting.
Package Configuration Options:
- Individual Pet: If selected, the package benefits apply only to the pet for which the package was purchased.
- All Pets: If selected, the package benefits can be used by any pet on the client profile.
- Can only be purchased once per client: If this option is set to "Yes", clients can only purchase the package once.
  - If the client is not signed in to the booking widget, the package will appear in the available list. However, once signed in, it will no longer be visible if already purchased.
  - If the client has already purchased the package, it will not appear in the list of available packages for purchase online.
  - If attempting to repurchase an already purchased package in POS, an error message will appear stating, "This package can only be purchased once per client."
Location Availability:
- Packages cannot be restricted to specific locations and are available across all locations.
Item Group Prices:
- Each item group price can be set individually. Package and item group prices may vary by location or location group.
Package Use:
- A package is considered “used” after the ticket is closed or after the appointment/class session is completed, whichever happens first.
- Once used, a package can only be refunded if the “Allow refunding packages even after they have been used” setting is enabled.
Each item group price can be set individually. Item group and package prices can differ by location or location group.
Revenue for appointments, classes, or products covered by a package is based on the price per item (price per group/quantity).
A package is considered “used” after the ticket is closed OR after the appointment/class session has been completed, whichever comes first.
Once a package is used, it can only be refunded if the “Allow refunding packages even after they have been used” setting is enabled.
If the price of an item covered by the package is $0, the package will not apply to the item unless the "Generate bundle purchase usage for items with price $0" hidden setting is enabled.
When purchasing packages online, clients can buy multiple quantities of the same package if the All Pets setting is selected. This feature is controlled by a hidden setting that can be activated by the MyTime team. To enable this feature, contact the MyTime Support Team at support@mytime.com. Note: If the "Can only be purchased once per client" option is enabled, clients will not be able to purchase multiple quantities.
If a service qualifies for package credit redemption at the time of booking, the package credit will be applied when the ticket is saved, even if the package expires before the appointment date.
If a package price is configured for one location in a child account but not for another location within the same child account, the package will not be available for selection or purchase at the location without a configured price.

To configure pet packages:

Go to Business Setup > Packages tab
Select the location where you want the package to be sold in the location filter
Click on the +Add New Package link
Enter all the package details on the General Settings tab
Select Individual Pet for the Valid For option
Add pricing and package benefits on the respective tabs
Save the package

Once created, the package can ONLY be used for the pet selected when the package was purchased.

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