Configure Packages for Clients

A package can include a combination of multiple services, products, and classes. Packages can be offered for sale online through the booking or package purchase widget or from the MyTime white-labeled Guest App for iOS and Android. In this article, we will walk through the process of setting up your packages. 

Things to know:

• The ability to configure packages is managed through the Access Packages access control setting.
  
• Each item group price can be set individually. Item group and package prices can differ by location or location group.
• Packages cannot be restricted to a specific location—they are available for use across all locations.
• A package is considered “used” once a ticket is generated or saved, after the appointment is completed, or if the scheduled appointment or class time has passed.
• Once a package is used, it can only be refunded if the “Allow refunding packages even after they have been used” setting is enabled.
• By default, package credits do not apply to items with a $0 value. However, if the “Should generate bundle purchase usage for items with price $0” hidden setting is enabled, the item credit will be applied.
• When multiple clients are checked out together on the same ticket, package credits from one client can be used to cover services for both clients. This functionality is controlled by the "Allow membership item credits/package items to be usable for different clients on the same ticket" setting in the POS section. 
  
• When purchasing packages online, clients can buy multiple packages in various quantities if the packages are set up for all family members or pets. This feature is controlled by a hidden setting that only the MyTime team can enable. To activate this setting, please contact our support team at support@mytime.com. Please note that if the "Can only be purchased once per client" option is enabled during package configuration, the ability to purchase multiple quantities will not be available.
• Revenue for appointments, classes, or products covered by a package is based on the price per item (price per group/quantity).

To set up a package:

1. Navigate to Business Setup > Packages tab 

2. Select the location or location group in the location filter

3. Click on the +Add New Package link

4. Here you will be able to add:

• Package Name: Choose a clear and descriptive name for your package. This name will be displayed to clients across multiple platforms, including the booking widget, express checkout, and guest app (if applicable). A good name helps clients quickly understand the package’s contents or purpose. Keep the name short, specific, and aligned with your branding.

• Description: Provide a description for each package to help clients understand what it includes. This description will be visible to clients browsing packages online.

• Expiration: Define how long the package is valid after purchase:

• Indefinite: The package never expires.

• Term: The package expires after a set number of days, months, or years.

• Validity: Specify who can use the package:
• Only the purchasing family members or pets
• Shared among the client and all family members/pets on the account
• Enable Online Purchase: Allows clients to buy the package via the booking widget, package purchase widget, or your white-labeled Guest App (iOS and Android). Note: If disabled, the "Hide Package from Booking Widget Menu" option becomes unavailable.
• Hide Package from Booking Widget Menu: Controls whether the package appears online in the booking widget, express checkout, or guest app.
• Yes: The package is hidden from the online menu and not visible or purchasable by clients through these channels. However, it can still be accessed and purchased via a direct (deep) link. This is useful for exclusive offers for selected clients or groups.
• No: The package is visible and available for all clients to view and purchase online.
• Can Only Be Purchased Once Per Client: If enabled, each client can buy the package only once.
• The package won’t appear in the list when the client signs in to the booking widget if already purchased.
• Attempting to repurchase via POS will trigger an error message: “This package can only be purchased once per client.”
• This message may also appear if the package was added multiple times to a ticket.
• Staff Commission: Choose how staff commissions are calculated for package items:
• Based on the retail price (regular service/product/class price)
• Based on the discounted package price (package total divided by the quantity of item credits

5. Once you have added the details, select the Next button.

6. Click on the +Add Package Items link.

7. Add as many items as you like to the package. You can add only services, only products, only classes, or a mixture of all three.

To add a service:

• Click on the + Add Package Items link 

• Choose the services option from the first dropdown menu

• Choose a service category from the second dropdown menu

• Choose the service variation from the third dropdown menu

• Add the quantity

• Add the price

• Add the location

The same steps can be used to add a product or class to the package.

To add a product:

• Click on the + Add Items in Package link 
• Choose the product option from the first dropdown menu
• Choose a product category from the second dropdown menu
• Choose the SKU from the third dropdown menu
• Add the price
• Add the quantity

To add a class:

• Click on the + Add Items in Package link 
• Choose the classes option from the first dropdown menu
• Choose a class category from the second dropdown menu
• Choose the class variation from the third dropdown menu
• Add the price
• Add the quantity

After you have added all your items in the package, don't forget to select done on the modal and then save on the main page.

The package you created will be visible under the Products tab in POS and on the booking widget / express checkout and consumer apps.

POS

Booking Widget

 For more information, contact us at support@mytime.com or (385) 233-6964.