Changing Associated Pet on Purchased Packages

You can change the pet linked to an existing package at any time. This article walks you through how to update the package owner.

Things to Know:

• The ability to change the associated pet on a purchased package is governed by the "Accessing Packages" access control setting

• If a package was originally purchased for Pet A, and a package item was redeemed for an appointment for Pet A:

  • Changing the package owner to Pet B will not affect historical data.

  • Reports will still show that the package item was used.

  • The appointment for Pet A will continue to show the "In Package" label.

To change an associated pet assigned to a package:

1. Navigate to the Clients tab
2. Open the client's profile
3. Scroll down to the package section
4. Expand the package you want to update
5. Click the Edit Packages button                                                                                                                                                                                                                                                                                                                                                                                            
6. Use the package owner dropdown to select a new pet                                                                                                  
7. Click 'Save' 

Once saved, the package can only be used for the newly selected pet.

For more information contact us at support@mytime.com.          

Related Articles:

Changing Associated Family Member on Purchased Packages