You can change the pet linked to an existing package at any time. This article walks you through how to update the package owner on the scheduler app.
Things to Know:
The ability to change the associated pet on a purchased package is governed by the "Accessing Packages" access control setting
Changing associated pets is only possible for packages where the "Valid For" setting is configured as "Individual Pets."
If a package was originally purchased for Pet A, and a package item was redeemed for an appointment for Pet A:
Changing the package owner to Pet B will not affect historical data.
Reports will still show that the package item was used.
The appointment for Pet A will continue to show the "In Package" label.
To change an associated pet assigned to a package
1. Log in to the app. For detailed instructions, learn here here
2. After signing in, you will be directed to the Schedule by default
3. Tap the Clients icon located at the bottom of the screen
4. Type the client’s name in the Search field, or select the client from the client list
5. Navigate to the 'Packages Purchased' section
6. Select the package for which you want to update the assigned pet
7. Tap the 'Package Owner' field 
8. Select the desired pet from the list
9. Confirm that the Package Owner field displays the updated pet
10. Tap 'Save' at the top right corner
Once saved, the package will be updated on the client profile with the new pet assignment.
Related Articles
Installing and Signing into MyTime on Scheduler App (Android and iOS)
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