Pets linked to an existing membership can be switched to another pet. This article will provide step-by-step instructions on how to change the associated pet for an existing membership.
Things to Know:
- The ability to change the associated pet on a purchased membership is governed by the "Accessing Membership" access control setting.
- Changing associated pets is only possible for memberships where the "Valid For" setting in the membership template is set to "Individual Pet."
- If a membership was purchased for Pet A and a membership item credit was used for an appointment for Pet A:
- Changing the owner of the membership to Pet B will not affect historical data.
- Reports will still show that the membership credit was used.
- The appointment for Pet A will still display the "Available in Membership" label.
To change an associated pet assigned to a membership
1. Log in to the app. For detailed instructions, learn here
2. After signing in, you will be directed to the Schedule by default
3. Tap the Clients icon located at the bottom of the screen
4. Type the client’s name in the Search field, or select the client from the client list
5. Navigate to the 'Memberships Purchased' section
6. Select the membership for which you want to update the associated pet 
7. Tap the 'Member' field 
8. Select the desired pet or tap the '+' icon in the top right corner to add a new pet 
9. Confirm that the Member field displays the updated pet
10. Tap 'Save' at the top right corner
Once saved, the membership will be updated on the client profile with the new pet assignment.
For more information contact support@mytime.com.
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Installing and Signing into MyTime on Scheduler App (Android and iOS)
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