Deleting Pets on Scheduler App

In this article, we will guide you through the steps to delete pets on the scheduler app.

Things to know:

• The ability to delete pets is governed by the "Deleting Clients" access control setting.
• When a pet is deleted, past appointments are retained, but any future appointments associated with that pet are automatically canceled.
• You can review historical data for a deleted pet in reports and on past appointments. However, in the reports, the pet name column will show "No Name" for the deleted pet instead of the original pet name.
• Packages assigned to the deleted pet will remain active until another pet is assigned to receive the benefits. However, for memberships tied to an individual pet, when the pet is deleted, the membership will be canceled and removed from the membership reports.
• Memberships configured for all pets will remain active, and the benefits can be used by other pets.
• When you initiate the deletion of pets with active memberships from the client’s profile, the following warning message will appear: "This pet has an active membership. Are you sure you want to delete this pet and terminate the membership?"
• Notifications for automated messages and campaigns will not be sent for deleted pets, only active ones.

To delete a pet on the scheduler app, simply follow these steps:

1. Launch the MyTime Scheduler app on your device
2. Choose your login method:
   • Standard: Enter your registered email address and password, then tap 'Sign In'
   • Social Login: Select 'Continue with Google' or 'Continue with Apple' to use your existing credentials for a faster login experience. For detailed instructions, learn more here 
3. Once signed in, you will be directed to the schedule by default
4. Select "Clients" at the bottom of the screen      
5. Type in the name of the client in the search bar that has the pet you want to delete
6. When the client's name appears in the search results, click on it to open their profile
7.  In the client's profile, navigate to the "Client's Pet" section and tap on the name of the pet you wish to delete
   
8. When the pet's profile opens up, click on "Edit"                         
9. Scroll to the bottom of the page and click on "Remove"                                                                                                                      
10. The pet will be deleted and will no longer be visible on the client's profile.

By following the steps provided in this article, you will be able to successfully delete pets in the scheduler app.

For more information, contact us at support@mytime.com.

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