Changing Associated Family Member on Purchased Packages

You can change the family member linked to an existing package at any time. This article walks you through how to update the package owner.

Things to know:

• The ability to change the associated family member on a purchased package is governed by the "Accessing Packages" access control setting. 
  
• If a package was originally purchased for Family Member A, and a package item was redeemed for an appointment for Family Member A:
  
  • Changing the package owner to Pet B will not affect historical data.
    
  • Reports will still show that the package item was used.
    
  • The appointment for Pet A will continue to show the "In Package" label.

To change an associated family member assigned to a package:

1. Navigate to the Clients tab
2. Open the client's profile
3. Scroll down to the Packages section
4. Expand the package you want to update 
5. Click the Edit Packages button 
6. Use the package owner dropdown to select a new family member
7. Click 'Save' 

Once saved, the package can only be used for the newly selected family member.

For more information, contact us at support@mytime.com.

Related Article:

Changing Associated Pet on Purchased Packages