Manage Pet Profile on Guest App

In this article, we will discuss how to manage pet profiles on the guest app.

Things to Know:

• Pets cannot be deleted from the My Account section on the guest app if the pet has a membership in active, suspended, frozen, or pending cancellation status. If an attempt is made to delete such a pet, the error message "This pet cannot be deleted because there is an active membership in place. Please contact the business directly" will be displayed.
• Pets that have been deleted will appear ahead of deceased pets in the pet section when viewing from the client profile, and they will be grayed out
• If pets have an existing appointment and their profiles are deleted, the appointment will also be removed

Contents:

• Accessing Pet Profile
• Managing Pet Profile

Accessing Pet Profile

1. Download the guest app from either the Google Play Store (for Android users) or the Apple Store (for iOS users)
2. Upon downloading, navigate to the home screen and tap on the account icon located in the top right corner, tap sign in3. Choose their login method:

• Standard: Enter their registered email address and password, then click 'Sign In'.
• Social Login: Select 'Continue with Google,' 'Continue with Apple,' or 'Continue with Facebook' to use their existing social media credentials.

Upon signing in, clients will be directed to the My Account page, providing them access to view and manage their account details.

4. Clients can select the "Account" option to access their account details

Clients will be directed to the "Account" page where they can oversee both their personal and pet profiles. 

Managing Pet Profile

Clients can manage their pet profiles by:

• Adding new pet profiles
• Editing existing profiles
• Deleting pet profiles

Adding new pet profiles

1. From the Pet section, clients can click "Add Pet"

The 'Add New Pet' modal will appear.

2. Clients can enter their pet details

3. They can click the "Save Pet" button at the bottom of the screen to save the pet details

A confirmation will then appear at the top of the page

Editing existing profiles

1. Clients can navigate to the "Pets" section and select the "Edit" option for the pet profile they wish to edit

The pet's profile will open

The pet's information can be edited. However, certain fields such as Pet Breed, Pet Type, Gender, and Breeding Status are fixed and will be displayed in gray, indicating they cannot be altered.

2. After changes have been made, clients can select "Save Changes," located at the bottom of the screen