Deleting Appointments

Managing appointments may sometimes involve deleting one. While the process is simple, there are important limitations and permissions to keep in mind.

Things to know:

• The ability to delete appointments is controlled by a hidden setting. To enable this feature, please contact our support team at support@mytime.com. Once the setting is enabled, the ability to delete appointments is managed through the “Delete Appointment” access control setting.
• If payment has been processed for an appointment—even if the ticket was refunded—the appointment cannot be deleted.
• Once deleted, the appointment is permanently removed from:
  • The client’s profile
  • The scheduler
  • All related reports

Once the hidden setting is enabled:

1. Navigate to your dashboard
2. Select the Appointments tab
3. Filter by the desired date range, location, staff, status and client 
4. Click on the "UPDATE" button 
5. Locate the appointment you wish to delete
6. Select the desired appointment by checking the box on the left
7. At the bottom right of the page, click the "Delete Appointments" hyperlink 
8. A modal window will appear asking you to confirm the deletion. Type the word "delete"
9. Select the "Delete" option at the bottom of the modal

Once confirmed, the appointment will be successfully deleted from the system.

For more information contact us at support@mytime.com or (385) 233-6964.