Managing appointments may sometimes involve deleting one. While the process is simple, there are important limitations and permissions to keep in mind.
Things to know:
- The ability to delete appointments is controlled by a hidden setting. To enable this feature, please contact our support team at support@mytime.com. Once the setting is enabled, the ability to delete appointments is managed through the “Delete Appointment” access control setting.
- If payment has been processed for an appointment—even if the ticket was refunded—the appointment cannot be deleted.
- Once deleted, the appointment is permanently removed from:
- The client’s profile
- The scheduler
- All related reports
Once the hidden setting is enabled:
- Navigate to your dashboard
- Select the Appointments tab
- Filter by the desired date range, location, staff, status and client
- Click on the "UPDATE" button
- Locate the appointment you wish to delete
- Select the desired appointment by checking the box on the left
- At the bottom right of the page, click the "Delete Appointments" hyperlink
- A modal window will appear asking you to confirm the deletion. Type the word "delete"
- Select the "Delete" option at the bottom of the modal
Once confirmed, the appointment will be successfully deleted from the system.
For more information contact us at support@mytime.com or (385) 233-6964.
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