Scheduling Multi-Day Appointments

Multi-day appointments include services that span over multiple days. In this article, we will walk you through the steps to schedule multi-day appointments on the scheduler.

Things to know:

• The ability to schedule multi-day appointments is controlled by the "Accessing Appointments" access control permission.
• The "Appointment Duration Multiplier" setting must be enabled. Learn more here
• For accounts with the "Multi-Staff Appointments" setting enabled, you can preserve your selection after you make any adjustments to the staff member, service, pets/family member on a multi-day appointment. This is controlled by a hidden setting that only the MyTime team can enable, please contact the MyTime Support Team at [email protected]. 
• When a multi-day service is scheduled with a non multi-day service the entire appointment will be reflected at the top of the scheduler. However, you can have the appointment separated where the multi-day service is displayed at the top while the non-multi-day service is displayed on the schedule in the appropriate time slot for the selected staff member. This setting is also controlled by a hidden setting and only works if the "Multi-Staff Appointments" and "Booking Interval Per Employee" settings are disabled. To enable the hidden setting, please contact our Support Team at [email protected].
• When scheduling a service for a client with a previous appointment, the appointment details are automatically prefilled with information from their past bookings. However, there is a hidden setting that can disable this automatic prefilling, and it can only be adjusted by the MyTime team. To enable or disable this setting, please contact support at [email protected]. 
• A ticket is created only when you click the "Create Ticket" button in the appointment modal or check out the appointment through the POS.
• The duration for multi-day appointment is calculated using calendar days/nights rather than 24 hours. For instance, if the appointment starts on 8/28 at 2 p.m. and ends on 8/31 at 3 p.m., we count that as x3.
• For multi-day appointments, membership/package item credits will be deducted based on the total duration of the appointment. For example, if the appointment lasts for seven nights and the client has five active membership/package item credits, those five credits will cover five nights. The remaining two nights will need to be paid for out of pocket by the client.
• Appointments with mismatched duration multipliers and durations cannot be saved in the appointment modal, as the save button will be disabled. This ability to have this functionality is governed by a hidden setting, which can only be enabled by the MyTime team. To activate this setting, please reach out to our Support Team at [email protected] 

Scheduling Multi-Day Appointments

1. Navigate to your schedule
2. Click on an open time slot of a service provider OR select the + New Appointment button from the sidebar
3. The appointment modal will open 
4. Here you can the necessary details for the appointment:
   • Add the client: If the client is new, click on the "Add Client" button and enter the personal information of the client
   • Staff member
   • Service
   • Appointment duration: You can extend the duration by changing the appointment's end date or changing the multiplier which will change the appointment's end date and auto-calculate the total price for the appointment                                                                                                                                                                                                                                                                                              
5. Select "Save"
6. Once saved, the appointment can be seen at the top of the scheduler                                                                                    
7. If the multi-day appointment is scheduled with a non-multi-day appointment, the multi-day appointment will appear at the top of the schedule while the non-multi-day appointment will appear on the schedule in the appropriate time slot                                                                                                                                                                                                                                                                                                                                                            

Related Article: 

Booking Multi-Day Appointments Online 

For more information contact us at [email protected] or (385) 233-6964.