Deleting Family Members

Modified on Wed, 25 Jun at 4:10 PM

In this article, we will walk through the process of deleting family member profiles.

Things to know:

The ability to delete family members is governed by the "Deleting Clients" access control setting.
When a family member's profile is deleted, past appointments are retained, but future appointments are automatically canceled
Once a family member profile is deleted, it cannot be reactivated. You will need to create a new profile.
You will be able to see historical data for a deleted family member in reports however, clicking the family member's name will lead you to the client's profile
Memberships and packages that were assigned to the deleted family member will remain active until another family member is assigned to receive the benefits

To delete family members:

Navigate to the Clients tab
Locate and open the client's profile to see the family member's profile
Click the edit icon to open the profile
Click the "Delete" link at the bottom left of the edit family member modal
Confirm by clicking the Delete button

Client's Profile

The family member's profile will be removed from the client's profile however, any past appointments for the deleted family member will still be visible under Past Bookings.

Schedule

Past appointments for the deleted family member will remain but the family member's name will not be visible on the appointment modal

Reports

Historical data for the deleted family member will remain in the reports

For more information contact us at support@mytime.com.

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