Membership Cancellation Reasons

In this article, we'll explain how to create and use membership cancellation reasons.

Things to know:

• The ability to configure membership cancellation reasons is governed by the "Accessing Account Settings" access control setting.
• For franchise businesses, membership cancellation reasons can be configured either at the parent or child level.
• When configured at the parent level, the reasons added at this level will automatically be reflected and override any previously added reasons at the child level.
• Once membership cancellation reasons are enabled, memberships cannot be canceled without selecting a reason
• The first reason entered during configuration will be shown as the default; however, you will still be able to choose any option from the list.

To create a membership cancellation reason:

1. Navigate to Business Setup > Settings
2. Under the Membership section, locate the "Activate Membership Cancellation Reasons setting Dropdown" and toggle to YES                                                                                          
3. Once enabled, you will be able to add your cancellation reasons by using the +Add link. These will be the drop-down menu options for providing a reason for cancellation
4. Click the "+Add" link to expose the field to add your reasons. Repeat this process for each of your cancellation reasons                                                                                                                     
5. You can also delete reasons as you see fit by clicking the red "x"                                                                       
6. After you've added your reasons, scroll to the bottom of the page and click Save

Once you have saved your cancellation reasons, your staff members will be prompted to select a reason when canceling memberships. Learn more about cancelling memberships here.

For more information, contact us at support@mytime.com.

Related Articles:

Canceling Memberships

Membership Cancellations Report