Marking A Pet As Deceased on Scheduler App

Modified on Thu, 29 Jan at 2:41 PM

Accurate record-keeping is essential. When a pet is marked as deceased in MyTime, the label '(Deceased)' will appear next to their name in various reports. Additionally, their profile will clearly reflect this status to prevent accidental bookings or automated communications. This article provides a step-by-step guide on how to mark a pet as deceased using the scheduler app.

Things to know:

The ability to mark a pet as deceased is governed by the "Edit Client Information" access control setting.
Pets marked as deceased will no longer appear in the pet dropdown on the appointment modal.
All past and future appointments for deceased pets will remain accessible.
If a pet with active memberships or packages is marked as deceased, those items should be manually reassigned to another pet to remain usable.
For pet businesses, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.
Once marked as deceased, booking appointments for that pet will no longer be possible, both in-store and online.

To mark a pet as deceased:

Log in to the app. For detailed instructions, learn more here
After signing in, you will be directed to the Schedule by default
Tap the Clients icon at the bottom of the screen
Search for the client by typing their name in the Search field, or select the client from the client list
In the Client’s Pet section, select the pet you wish to mark as deceased
Tap Edit
Scroll to the Deceased field
Select the radio button to mark the pet as deceased
Tap Save
Once saved, the pet’s profile will be updated to indicate that the pet is deceased