Marking A Pet As Deceased

Keeping your records accurate is important. When a pet is marked as deceased in MyTime, the word “(Deceased)” will appear next to the pet’s name on their profile. This clearly indicates their status and helps prevent accidental bookings or communications related to that pet.

Things to know:

• The ability to mark a pet as deceased is governed by the "Edit Client Information" access control setting.
• Pets marked as deceased will no longer appear in the pet dropdown on the appointment modal.
• All past and future appointments for deceased pets will remain accessible.
• If a pet with active memberships or packages is marked as deceased, those items should be manually reassigned to another pet to remain usable.
• For pet businesses, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.
• Manual campaigns will exclude deceased pets’ names.
• Once marked as deceased, booking appointments for that pet will no longer be possible, both in-store and online.

  
  

To mark a pet as deceased:

1. Navigate to the Clients tab

2. Locate and open the client profile with the deceased pet

3. Click the edit icon to open the pet's profile                                                                                                                                 

4. A modal with the pet's profile will appear

5. On the pet's profile, check the checkbox beside 'Deceased'

Save

Once saved, you will notice that the status of the pet will display as "Deceased" on the account

For more information, contact us at support@mytime.com or (385) 233-6964.    

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