Processing and Refunding Surcharges in POS

Surcharging allows businesses to pass payment transaction fees to customers who pay with a credit or debit card. This feature helps offset processing costs while maintaining a smooth, customer-friendly checkout experience. This article explains how it applies during payments and refunds.

Things to know: 

• This feature is controlled by the "Enable Credit Card Surcharging Feature" hidden setting, which can only be enabled by the MyTime team. To enable this setting, please contact support@mytime.com. Learn more about configuring the feature here
• This feature is currently available to businesses that have a Stripe or Global payment accounts

Contents:

• Taking Payment With Card Surcharges
• Refunding Tickets With Surcharges

Taking Payment With Card Surcharges

Once surcharges are configured, they are automatically applied when clients pay via credit and/or debit cards, depending on the configuration. 

1. Navigate to POS > New Ticket
2. Open a booked service/class or add a product, membership, package, or gift card
3. Click 'Take Payment' 
4. Select 'Key In Card' 
5. Enter the card details > Click 'Add'
6. The surcharge details will be displayed in the modal. Click Charge to complete the transaction
   
7. Once the ticket is closed, surcharge details are also visible on the closed ticket.

Refunding Tickets With Surcharges

1. Navigate to POS > Closed Tickets
   
2. Open the closed ticket
3. Click "Refund" at the bottom of the screen 
4. Select the items to refund by checking the corresponding boxes
   
5. Choose a full or partial refund.
   
6. Select a refund reason (if configured) and click Next
   
7. The surcharge amount will be displayed below the refund box, and the total including surcharge will be shown at the bottom.
   
8. Select the 'Refund' button to complete the process
   
9. Click 'Done'          
10. You will then be directed to view the ticket with the refund details 

For more information, contact us at support@mytime.com or (385) 233-6964.      

Related Articles:

Card Surcharging

Surcharge Display for Online Bookings and Purchases

Displaying Surcharges on Payment Terminals