MyTime allows you to configure and require refund reasons when processing refunds through the POS. This helps track why refunds are issued and adds clarity to reporting.
Things to Know:
- When processing a refund, no items are selected by default.
- Refund reasons can be added under Business Setup > Settings. The first reason listed will appear at the top of the dropdown in the POS.
- A refund reason is not automatically selected—the staff must choose one during the refund process.
- The selected refund reason will appear:
- On the closed ticket (at the bottom)
- In the Void and Refund Report
Contents:
How to Configure Refund Reasons
- Navigate to Location Setup > Settings
- In the POS section, enable the "Activate Refund Reasons Dropdown" setting
- Once enabled, the "Refund Reasons Include" field will appear
- Click the "+Add" hyperlink to enter a new refund reason
- To remove a refund reason, click the "X" next to it
6. After entering your desired refund reasons, click Save at the bottom of the page
How to Use Refund Reasons in POS
- Go to POS > Closed Tickets
- Apply the desired filters
- Select the ticket that you want to refund
- Click the Refund button at the bottom of the ticket
- Select the checkbox next to the item(s) to be refunded
- In the Refund Amount field, enter the amount
- Click the Refund Reason dropdown
- Select the appropriate refund reason from the list
- Click Next at the bottom of the screen
- Confirm the refund amount and click Refund
- On the Refund Successful modal, click Done
- The ticket will update to display the refund and the selected refund reason at the bottom
For more information, contact support@mytime.com.
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