Void and Refund Report

Modified on Mon, 10 Feb at 2:00 PM

The Void & Refund report displays all partial and full refunds and voids for closed tickets. This includes services, products, tips, gift cards, memberships, and packages.

To access this report:

Navigate to Dashboard
Select the Reports tab
Under the Point Of Sale section, select the Void & Refund report

When the report opens, you can filter by a specific location, staff, and date. You can also choose to view data for a specific client using the search field on the right.

Once you have selected your filters, click on the UPDATE button to generate the data.

Report Filters

Filter	Description
Location	The location where the refund took place.
Staff	The staff member who performed the service during the date range and location selected.
Date	This range will determine the refunds done during the date range selected.

Report Columns

Column	Description
Ticket	Ticket number associated with the transaction. Clicking this link opens the ticket in MyTime POS.
Refund Time	The date and time the refund took place.
Location	The location where the original transaction took place.
Client	Client associated with the transaction. Clicking this link opens the client profile.
Original Staff	The name of the staff member that initiated the original transaction. Clicking this link opens the staff profile.
Refund Staff	The name of the staff member that processed the refund. Clicking this link opens the staff profile.
Original Amount	The original total of the transaction.
Refund Amount	The amount that was refunded.
Refund Reason	The reason entered on the ticket when the refund was processed.