Flow from Open Ticket to Closed Ticket

Modified on Fri, 14 Mar at 2:08 PM

This article will describe how transactions move from open tickets to closed tickets in a variety of scenarios. 


 
ScenariosAppointment StatusTicket StatusReport
ticket closed by Lash Artist (payment successful)"}">Service completed > ticket closed CompletedClosedClosed Tickets and any other report that displays service revenue
Appointment Canceled - no payment needed because it was canceled on time
Booked in-store and canceled in-storeCanceledNo TicketCancellations / No-Shows Report
Booked in-store and canceled onlineCanceledNo TicketCancellations / No-Shows Report
Booked online and canceled onlineCanceledVoidVoid & Refund Report
Cancellations / No-Shows Report
Booked online and canceled in-storeCanceledVoidVoid & Refund Report
Cancellations / No-Shows Report
Late Cancellation - payment successful

Booked in-store and canceled in-storeCanceledClosedClosed Tickets
Cancellations / No-Shows Report
Any report that shows cancellation fees
Booked in-store and canceled onlineCanceledClosedClosed Tickets
Cancellations / No-Shows Report
Any report that shows cancellation fees
Booked online and canceled online
Canceled
Void (Original ticket)Void & Refund Report
Closed (Cancellation Fee)Closed Tickets
Cancellations / No-Shows Report
Any report that shows cancellation fees
Booked online and canceled in-store
Canceled
Void (Original ticket)Void & Refund Report
Closed (Cancellation Fee)Closed Tickets
Cancellations / No-Shows Report
Any report that shows cancellation fees
No Show - payment successful
Booked in-storeNo ShowClosedClosed Tickets (any other report that displays service revenue)

Cancellations / No-Shows Report
Booked online
No Show
Void (Original ticket)Void & Refund Report
Closed (Cancellation Fee)Closed Tickets
Cancellations / No-Shows Report
Any report that shows cancellation fees such as the Daily Revenue report
No-Show - payment was not taken for the cancellation fee
Booked in-storeNo ShowNo TicketCancellations / No-Shows Report
Booked onlineNo ShowVoidVoid & Refund Report
Cancellations / No-Shows Report
Product/gift card/package/membership purchaseN/AClosedClosed Tickets and any other report that displays Product/gift card/package/membership revenue
Product/gift card/package/membership refundedN/AClosed

Closed Tickets

Void & Refund 

Any other report that displays Product/gift card/package/membership revenue

Monthly Membership payment - payment successful
N/A
N/AClosed - BatchedMembership Payments Report
Closed Tickets and any other report that displays membership revenue
Monthly Membership payment - payment failed
N/A
N/AVoid Membership Payments Report
Void & Refund Report


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