Cash-back on Credit Card Payments

The Cash-Back on Credit Card Payments feature allows you to charge a client’s credit card for an amount greater than the ticket total and issue the excess amount back to the client in cash. This provides greater flexibility during checkout and ensures clients can receive immediate refunds for any overpayment. In this article, we’ll outline how this feature works.

Things to know:

• This feature is controlled by a hidden setting that can only be enabled by the MyTime team. To activate it, please contact our Support Team at support@mytime.com.
• An open register is required to use this feature, as the cash-back amount must be dispensed from the register.
• If a register is not open and you attempt to process a payment that exceeds the ticket total, the transaction will be declined and the following error message will appear: "Need an open register for cashback."

  
  

Once the hidden setting is enabled:

1. Navigate to POS > New Ticket
2. Add a client and select the desired location
3. Add an item to the ticket
4. Click Take Payment
5. On the Take Payment screen, in the Credit Card section, swipe, key in, or use a card on file, then update the payment amount to be greater than the total balance. For example, if the ticket total is $52.00, you may enter $75.00.
6. Click Charge
7. After the payment is processed, proceed to close the ticket
8. On the closed ticket, the total amount charged (e.g., $75.00) and the change due (e.g., $22.50) will be displayed.

For more information, contact support@mytime.com. 

Related Articles:

• New Ticket Screen Overview
• Payment Methods on Payment Screen in POS
• Flow from Open Ticket to Closed Ticket
• Round Cash Transactions in POS