Managing Bank Accounts on Client Profiles

This article provides step-by-step instructions to help you add bank account details to client profiles and enable bank accounts for membership payments. 

Things to know:

• The ability to add bank accounts to client profiles is controlled by the "Accessing Client Records" access control setting.
• ACH payments incur a processing fee, which is typically lower than credit card fees. To enable ACH and confirm your rate, contact support@mytime.com.
• This feature is available for accounts using Stripe and Global Payments in the US and Australia.
• Once a bank account is added, it can be used as a payment method for any transaction within MyTime POS.
• Membership Payments via ACH
• The "Enable Membership Payment Using ACH" setting determines how memberships are charged:
• Disabled: Charges are processed via credit card
• Enabled: Charges are processed via ACH (bank account)
• If a client has multiple memberships, all charges are processed simultaneously using the same bank account on file.
• The system does not automatically switch to another payment method if an ACH payment fails.
• ACH payments are not compatible with the "Retry Failed Payment" setting.
• Failed ACH Payments
• If an ACH payment fails:
• No charge is completed
• The membership is marked as Failed Payment
• Benefits expire and credits become unusable
• The associated ticket remains open
• A staff member must manually collect payment
• Any credits issued during a failed ACH attempt are automatically expired.
• If some credits were used, they will be deducted from new credits once a successful payment is processed.
• If ACH is disabled and payment is retried using a credit card, duplicate credits will not be issued.
• Clients will receive a "Membership Payment Failed" notification and can update their payment method using the link provided.
• Recurring membership charges will only be processed via ACH if the setting is enabled, regardless of how the initial purchase was made.
• ACH payments are included in the Membership Payment Report.

Contents:

• Add a Bank Account to a Client Profile
• Clients Submitting Bank Account Details
• Enabling Bank Accounts For Membership Payments & Recurring Charges On Client Profiles
• Payments for Memberships & Recurring Charges on Client Profiles

Add a Bank Account to a Client Profile

1. Navigate to the Clients tab
2. Use the location filter to select the desired location 
3. Search for the desired client and open their profile 
4. In the "Details" section, click the edit icon 
5. Scroll to the 'Payment Method' section 
6. Click "Add a bank account"
7. In the Setup Bank Account modal, click Send and choose how to share the link with the client:
   • Via Communicator: Opens Communicator and pastes a link you can send directly. 
   • Via Shareable Link: Copies the link to your device for manual sharing
8. The client receives the link and is prompted to enter their bank details

Clients Submitting Bank Account Details

1. Click the link received
   
2. The email address of the account holder will be pre-filled by default and cannot be edited
3. Enter the name of the account holder. > Click 'Add New bank Account'
4. Follow the steps and enter the information to add the account
5. Click 'OK' on the successful pop-up 
6. The bank account details will be saved and displayed 

Once completed, the bank account details will be reflected on the client profile

Enabling Bank Accounts For Membership Payments & Recurring Charges On Client Profiles

Once the bank account is added to the client profile, the option to use this account for membership payments and recurring charges will be visible. Checking this checkbox from the client profile will update the user profile on the My Account > Payment page. 

Client Profile > Edit Details 

Payments for Memberships & Recurring Charges on Client Profiles

You can view and manage payment methods for membership payments directly from the client profile. 

To view and manage payment methods:

1. Navigate to the Clients tab.

2. Search for the desired client 

3. Scroll to the Memberships section.

4. The Payment Method section will appear above the listed memberships, displaying the selected payment method for memberships

5. Click 'Edit Payment Methods' to open the Update Payment Method modal:

   • View all added payment methods, including credit cards and bank accounts, from the dropdown list

   • Select/Change the payment method to be used for the membership. 

   • Click "Edit payment methods" below the dropdown to update existing payment methods or add new ones. This will open the "Edit Details" modal in the client editing screen, where you can manage credit card or bank account information in the Payment Method section.

Related Articles:

• Configuring a Bank Account to Receive ACH Payments
• Configuring Bank Accounts Online
  
• Processing a Payment with a Bank Account via POS