Enable Direct Debit Payments: Initial Setup

This article provides step-by-step instructions to help you configure your account for accepting bank transfer payments for bookings and purchases, both in-store and online. These payments enable secure, electronic transfers directly between bank accounts, offering a cost-effective and efficient way to process client payments.

Things to know:

• The ability to configure your account to receive bank transfer payment is controlled by the 'Accessing Account Settings' access control permission. 
  
• This feature is controlled by a company-level setting. When you click Request Activation, our processing team will be notified to provide your direct debit payment rates for review. Once you approve the rates, our team will officially enable the feature for your account.
  
• There is a fee associated with processing each bank transfer payment. These fees are generally lower than credit card processing fees. To confirm your specific rates, please email processing@mytime.com. 
  
• This feature is available for businesses using both Stripe and Global Payments as their payment processor in the US and Australia.
  
• For franchise businesses, child accounts with multiple locations can assign a separate bank account to each location for bank transfer payments.
• Bank transfers can take 3-5 business days to complete and may fail in case of insufficient funds or other reasons. MyTime will alert you and the client via email if the transfer fails and will automatically reopen the POS ticket with the failed payment.
• If your business accepts Direct Debit (bank account) payments, you can limit this payment option strictly to membership fees, including initial purchases, registrations, renewals, and cancellations. This feature is managed by the "Enable Direct Debit Payments for Memberships Only" setting, which appears only when "Enable Direct Debit Payments" is turned on.
• If a checkout ticket includes both a membership and non-membership items, Direct Debit is still offered for the entire ticket. 
• Existing recurring membership payments set up with bank accounts continue to process normally without interruption.
• Automated Membership Payment Configuration: When a client adds a bank account during a membership purchase flow (via a POS request link or booking widget checkout), the system automatically checks Enable Membership Payments Using ACH on their profile.
  • Booking Widget Defaults: For clients paying for memberships via Direct Debit, the widget pre-selects their saved bank account at checkout instead of a card.
  • Manual Overrides: If a staff member or client manually unchecks this setting, the system respects the manual preference and will not automatically re-enable it.
    
    

Contents: 

• Enable Direct Debit Payment Setting 
• Configuring Account to Accept Payments via Bank Transfer

Enable Direct Debit Payment Setting 

1. Navigate to Business Setup > Settings
2. Scroll to the POS section 
3. Locate the 'Enable Direct Debit Payments' setting and toggle it to 'Yes' 
4. In the Direct Debit Payment Setup modal that appears, click Request Activation.
   
5. This will notify Support and display a "Request Sent" confirmation. Click 'Done'
6. The setting then displays a "Pending Approval" badge
7. The setting remains active in this pending stage while awaiting approval. If you need to cancel the request, toggle the setting off; a 'Disable Direct Debit Payments' modal will appear—click Disable to confirm 
   
8. Once your request is approved, the Pending Approval badge will be removed, enabling your account to accept payments via bank transfer 
9. To restrict Direct Debit payments exclusively to initial membership purchases and recurring charges, toggle the "Enable Direct Debit Payments for Memberships Only" to Yes.

   
   

Configuring Account to Accept Payments via Bank Transfer

1. Navigate to Business Setup > Payments & Deposits
2. Scroll down to the "Setup Bank Account for Direct Debit Payments" section
3. Click +Add Bank Account hyperlink  
4. Here, you can select the location(s) and then click 'Add Bank Account' to enter the bank account information 
5. You will then be directed to the Stripe Onboarding process 
   • Complete your business details
   • Verify you represent your business
   • Review the information, then click Agree and Submit                                                                  
6. You will be redirected back to the Payments & Deposits page in MyTime. The bank account will be displayed  
7. Click Save 

Congratulations on successfully setting up the bank account to accept payments via bank transfer. You can now accept bank account payments from your clients. 

For more information, contact us at support@mytime.com or (385) 233-6964.     

Related Articles:

• Managing Bank Accounts on Client Profiles
  
• Configuring Bank Accounts Online
• Processing a Payment with a Bank Account via POS