Payment Preference

When clients book appointments online, you can decide how payments are handled: require online payment, accept only in-person payments, or let clients choose their preferred method.

Things to know:

• If you'd like to accept online payments through MyTime, you'll need a merchant account. Please contact our Processing Team at processing@mytime.com to get started.
• The access to the Payment and Deposit tab is governed by the 'Accessing Payments & Deposits' access control setting
• Payment preference options include:
  • Yes, require online payment to book online – Clients must pay online at the time of booking to confirm their appointment.
  • Let clients choose whether to pay online or in person – Clients can decide whether they want to pay online during booking or wait to pay in-store.
  • No, only take payments in person – Clients will pay in person at the time of service.
  • Important: Even if your preference is set to only accept in-person payments, clients will still be required to enter a credit card if:
    • Your calendar settings require a credit card to schedule appointments
    • A cancellation fee is in place
• How Online Payments Work (When Enabled): 
  • When a client books online, they’ll enter their credit card information. A hold will be placed on their card for the amount of the service or class.The card will be charged 2 hours after the appointment or class session ends.
  • If tipping is allowed through MyTime, the hold becomes an authorized charge about 2 hours after the appointment to include the tip. Funds will be deposited into your bank account within 1–2 business days after the appointment.
    

To adjust your payment settings:

1. Navigate to Business Setup
2. Select Payments & Deposits   
3. From here, you can choose your payment preference 
4. Save changes

For more information, contact us at support@mytime.com or (385) 233-6964.