Booking Members Only Services Online

Members Only services are configured to be bookable only by clients with an active membership. In this article, we will walk through the steps on how to configure members only services and their functionalities. 

Things to know:

• Online booking must be enabled for the business.
• Each service must have a staff member assigned, and staff work hours must be set.
• Clients must sign in using an existing MyTime account, Facebook, or Apple login—or create a new account during checkout.
• For details on how to configure members only services, learn more here
• Members only services can be booked by clients with an active membership or memberships with a pending cancellation status. Clients with expired, canceled, frozen, or suspended (payment failed) memberships will not be able to book members only services.
• If a membership is cancelled and the "How long should value/item credits be valid after membership termination?" setting is configured, clients will be able to book members only services until the credits have expired.
• The same service cannot be booked multiple times in a single booking. To book the same service more than once, the client must complete the booking and then start a new one.
• If a client selects a specific staff member, only services that that staff member can perform will be shown.
  
• No Preference Option:
  • When a client selects No Preference, the system assigns a staff member using round-robin logic. Learn more here.
  • If the “Can customers book a specific staff member?” setting is disabled, the “Who Would You Like to Book?” section is hidden. In this case, all bookings behave as if No Preference was selected.
• Booking Appointments with Add-On Services
  • Accounts with Multi-Staff Appointments Feature Enabled:
    • If a staff member is selected for the core service and "No Preference" is chosen for the add-on, the same staff member will be assigned to both.
    • If "No Preference" is selected for both the core service and add-on, the system will assign the same staff member to both services. However, if the assigned staff member is not eligible to perform the add-on service, a different staff member will be assigned to the add-on.
  • Accounts with Multi-Staff Appointments Feature Disabled:
    • If "No Preference" is selected, the system will automatically assign the same staff member to both the core service and the add-on.
    • If the selected staff member cannot perform both the core service and the add-on, the option to select an add-on will not be visible. 
• An error message stating “Time is no longer available” may appear if:
  • Another appointment has been booked at the same time.

  • The staff member’s working hours have changed.

  • The selected time slot is no longer available for the chosen staff member.

• By default, when using the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com.
• If “Can customers book a specific staff member?” is enabled and prefill is not disabled:
• If the previous appointment was booked with a specific staff member, the Book With field shows that staff member.
• If the previous appointment used No Preference, the system applies round-robin logic and displays No Preference. 
• Examples:
  • Last appointment with Staff B → Book With: Staff B
  • Last appointment with No Preference → Book With: No Preference
    
• Behavior When Prefill Is Disabled: The "Book With" field always displays "No Preference," regardless of the previous booking.
• When an appointment is booked online, a ticket is automatically created.

To book member only services online:

1. Clients should navigate to your booking page using the booking URL or book button on your website 
2. Clients must sign in using the "Sign In" link at the top of the page using their email and password, Facebook or Apple accounts, or create a new account. Clients with a membership who are not signed in would not be able to book any members only service 
3. Once signed in, select a service. Members only services can be identified by the 'Members Only' label next to the price of the service and can be booked by clients with an active membership 
4.  Clients without an active membership cannot book members only services and the book button will be greyed out. When hovering over the book button it will display a "Service only available for members." message 
5. Proceed to the date and time picker to choose a date, time, and staff (if they are interested in seeing a specific staff), complete any intake forms, and credit card forms, if applicable, and then complete checkout

For more information contact us at support@mytime.com or (385) 233-6964.    

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