Client Sign-in Options

At MyTime, clients have multiple options to sign in. This article will explore the different sign-in methods available, making it easy for clients to manage their appointments and purchases online.

Things to know:

• When signing in, enter the email and password used to create the MyTime account.
  
• Forgot your password? You can request a password reset during the sign-in process. An email from support@mytime.com will be sent with a link to reset your password.
• When signing in with Facebook or Apple, make sure your credentials match your existing MyTime account. This allows both profiles to sync. If the credentials don’t match, a new user account and profile will be created.
•  Apple allows the use of an encrypted email address, which will not match an existing user account. However, the encoded email provided by Apple can still receive email notifications, as Apple automatically forwards them to the client. 
• For accounts that support guest checkout for online transactions, clients can select 'Continue as Guest' if they don't have an existing account. This will create an in-store account for the client, but no online user account will be generated. Learn more here.
• During checkout, if a client is not signed into their account, they will be prompted to log in. If they do not have an account, they can click the "Sign Up" link to create one.

In order to sign into their accounts online your, clients should:

1. Navigate to your booking page using the booking URL or book button on your website
2. Select the desired location (if the account has multiple locations)
3. Locate the "Sign In" button at the upper-right corner on the widget
4. Enter their email and password 
5. If they forget their password they can click the "Forgot Password?" hyperlink to reset their password 
6. If the client wants to sign in using their Facebook account, they should select the "Continue with Facebook" option to be redirected to Facebook’s login page, where they can:
   • Enter Facebook credentials to log in to their Facebook account 
   • Authorize MyTime to access account data
7.  If the Facebook account matches an existing MyTime account, the two accounts sync automatically
8. If your client decide to sign using Apple they should select the "Continue with Apple" option then enter their Apple ID credentials
9.  If the Apple ID matches an existing MyTime account, the accounts sync automatically 

If the client do not have an account they can select the "Sign Up Now" hyperlink to create a new account.

For more information, contact us at support@mytime.com.