Signing Up on MyTime

Your clients can sign up for a MyTime user account using either a computer or the MyTime guest app on a mobile device. This article will guide you through the steps on how your clients can create a MyTime user account.

Things to know:

• By default, we match clients and users based on their first name and email address. To have clients and users be matched based solely on their email is managed by a hidden setting and is disabled by default. To enable the hidden setting, please contact our support team at support@mytime.com. Learn more here
• If a client signs in or signs up using the same email and first name as an in-store profile, the accounts will be synced.
• If the same email is used but with a different first name, a new client profile will be created.
• If an email address is not found in the system, a new MyTime user account will be generated.

CONTENTS

• Creating an Account Using the Signing-in Modal
• Creating an Account at Checkout

Creating an Account Using the Signing-in Modal

Clients can register or create an account when they visit your website or booking widget, either through the sign-in modal or during the checkout process.

To create an account using the sign-in modal, your clients should:

1. Navigate to your website
2. Click on the "Sign In" option            
3. The "Sign In" modal will appear > Click on the "Sign Up Now" hyperlink
   
   
4. Enter their personal details, including their name, email, password, country, and a valid zip code                                                                                                                     
5. Click the "Submit" button
6. Once created, the client's initials will be displayed at the top of the page
                                            

Creating an Account at Checkout

From your website or widget, your clients should:

1. Select their preferred location (if the business has multiple locations) 
2. Select the service(s) they would like to book an appointment for
3. Click on "Select Time" to proceed to the date and time picker. From there, choose a date and time. (The time picker will display a monthly view by default)
4. On the checkout page, enter their details
5. Click the "Submit" button
6. Once the account is created, their initials will be displayed at the top of the page, allowing them to complete the booking.
7. Fill out the intake form, and add card details (if applicable) and then select "Complete Booking."

If you have any questions, please contact our Support Team at support@mytime.com. 

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Client & User Profile Matching on the Public API