Signing Up on the Guest App

Your clients can create a MyTime user account through your custom MyTime Guest App on their iOS or Android devices. This article provides a step-by-step guide to help them set up their account.

Things to Know:

• By default, we match clients and users based on their first name and email address. To have clients and users be matched based solely on their email is managed by a hidden setting and is disabled by default. To enable the hidden setting, please contact our support team at support@mytime.com. Learn more here
• If a client signs in or signs up using the same email and first name as an in-store profile, the accounts will be synced.
• If the same email is used but with a different first name, a new client profile will be created.
• If an email address is not found in the system, a new MyTime user account will be generated.

To sign up on the guest app:

1. Open the app

2. On the home screen, at the top right-hand corner, select the account icon

3. Once redirected to the "Sign In" page, locate the "Don't Have an Account? Sign Up" hyperlink at the top of the screen and click on it to proceed with creating an account.

4. Enter their personal details, including their name, email, password, country, and a valid zip code

5. Click on the "Create Account" button

6. Once the account is created, they can proceed with the booking experience.

For more information, please contact our Support Team at support@mytime.com.