Purchasing Memberships for Family Members on Guest App

Modified on Fri, 6 Feb at 7:07 AM

Clients can purchase memberships for their family members through the consumer app, in the same way they would when using the online widget. This article outlines the steps clients need to follow to purchase a membership for their family member(s) on the guest app.

Things to Know:

To configure your account for membership purchases, learn more here
To enable online purchases for memberships, the following steps must be completed:
You must have an active membership subscription. For franchise businesses, please contact your account manager or email support@mytime.com for assistance.
A payment account must be set up to process card payments. If you do not have a payment account, please email processing@mytime.com for help.
Your account must be live.
In the membership template, ensure that "Yes" is selected for the "Enable Online Purchase" setting.
When clients purchase memberships online through your custom guest app and enter their card details, the option to save their card on their profile in-store and in their online user account will automatically be checked and cannot be unchecked.

Once clients download your custom white-labeled MyTime app from the Google Play Store (Android) or the Apple App Store (iOS), they can purchase family member memberships by following these steps:

1. From the Home screen, tap the profile icon in the top-right corner