Booking Appointments for Multiple Family Members Online

In this article, we will guide you through the steps to book an appointment for multiple family members online.

Things to Know:

• The ability to book appointments for multiple family members online is controlled by two settings: Allow Online Booking for Multiple Family Members or Pets company setting and the Enable Group Booking setting hidden. To activate the hidden setting, please contact support@mytime.com.

• When booking for multiple family members, clients will see a separate tab for each family member’s name. They can click on each tab to:

  • Select the service, date and time, and preferred staff member

  • Complete any required intake forms

• Clients can choose whether to include themselves in the booking. In the “Who is this appointment for?” section:

  • The “I'm booking for myself” option is selected by default

  • This option cannot be unchecked unless a family member is selected

  • Once a family member is selected, clients can choose to exclude themselves by unchecking the box

• To book a service for another family member, clients can click “Add Other Service” and select the desired family member’s name.

• If the "Multi-Staff Appointments" setting is enabled, clients will see a checkbox labeled "Use same start time for all", which allows them to decide whether all appointments should begin at the same time.

• For mobile businesses, services that are unavailable at the selected location are hidden in the online booking widget. When clients choose “In-Store,” any services offered only at the client’s location are not shown. Similarly, selecting “At Your Location, up to X mile(s)” hides services that are available only in-store.

To schedule appointments for multiple family members online, your clients can follow these steps:

1. Use the provided booking URL or click the "Book" button on your website

2. If your business has multiple locations, clients should choose their preferred location

3. In the "Who is this appointment for?" section:

   • If family members are already linked, select the appropriate individual(s)

   • If there are no family members listed or only one, click "Add New Family" to include others

4. Choose a service for each selected family member

5. Pick a preferred date and time from the calendar for each family member

6. To schedule all appointments at the same time, check the "Use same start time for all" box (available only if the Multi-Staff Appointments setting is enabled).

7. If the client prefers a specific provider, they can select one during this step

8. Proceed to Checkout

9. At checkout, clients can:

   • Sign in to an existing account using their email and password, or log in via Facebook or Apple

   • Create a new account if they don’t already have one

   • Add notes or special requests

   • Complete any required intake forms (if applicable)

   • Enter payment details, if required

Click "Complete Booking" to finalize the appointment