Booking Multi-Client Appointments Online

Multi-client services are configured for more than 1 client and can be used for couple bookings or multiple family member appointments. In this article, we will walk through the steps your client will take to book these services online. 

Things to know: 

• Online booking must be enabled for the business.
• For details on configuring multi-client services, learn more here.
• If the email address entered for an additional client is not already in the MyTime database, a new client profile will be created. If the email matches an existing client, the appointment will be scheduled under that existing profile.
• Clients can book services with different guest requirements in a single online session. For example, a couples massage that requires two guests can be booked together with a single-guest service such as a haircut or sauna. 
• Using the Book Again option on the booking widget’s confirmation page or the in-store appointment modal will not prefill additional client details in the new appointment modal.
• The confirmation page, My Account, and checkout page will display information for both the main and additional clients. All clients will receive automated booking emails unless the Send confirmation to additional client option is unchecked.
• Canceling the appointment will cancel it for both the main and additional clients.
• By default, the Book Again button prefills details from previous appointments. A hidden setting can disable this automatic prefilling. To enable this setting, contact support@mytime.com.
• Booking Appointments with Add-On Services

• Accounts with Multi-Staff Appointments Feature Enabled:
• If a staff member is selected for the core service and "No Preference" is chosen for the add-on, the same staff member will be assigned to both.
• If "No Preference" is selected for both the core service and add-on, the system will assign the same staff member to both services. However, if the assigned staff member is not eligible to perform the add-on service, a different staff member will be assigned to the add-on.
• Accounts with Multi-Staff Appointments Feature Disabled:
  • If "No Preference" is selected, the system will automatically assign the same staff member to both the core service and the add-on.
  • If the selected staff member cannot perform both the core service and the add-on, the option to select an add-on will not be visible. 
• An error message stating “Time is no longer available” may appear if:
• Another appointment has been booked at the same time.

• The staff member’s working hours have changed.

  The selected time slot is no longer available for the chosen staff member.
  

• If “Can customers book a specific staff member?” is enabled and prefill is not disabled:
• If the previous appointment was booked with a specific staff member, the Book With field shows that staff member.
• If the previous appointment used No Preference, the system applies round-robin logic and displays No Preference. 
• Examples:
  • Last appointment with Staff B → Book With: Staff B
  • Last appointment with No Preference → Book With: No Preference
• Behavior When Prefill Is Disabled: The "Book With" field always displays "No Preference," regardless of the previous booking.
• During checkout, clients who are not signed in will be prompted to log in or click Sign Up to create an account.
• If the setting "Accept online payments through MyTime?" is configured to either "Yes, require online payment to book online" or "Let clients choose whether to pay online or in person," and the client opts to pay online, the following will occur:
  • When an appointment requiring a deposit is booked online, the client's card on file will be charged for the deposit, and a hold will be placed on the card for the remaining balance.
  • If the hold amount cannot be charged successfully, the location manager will be notified that the pre-authorization attempt failed and will need to collect the remaining balance from the client at the time of the appointment. Learn more about payment authorization here.
• A ticket is automatically generated once the appointment is booked online.
• Clients can book both individual and multi-client services in a single transaction. During checkout, all selected services are grouped together for convenience. When a multi-client service is included, the Additional Guest Form must be completed for every participant before the booking can be completed.

To book multi-client services, clients would need to:

1. Navigate to your booking widget
2. Select "Book" next to the services configured for additional clients. These services will display the duration and the price for the service along with the number of additional guest required for the service
3. Select add-on service if needed, then select a time on the 'Pick a time' page
4. On the checkout page, complete the intake form and credit card details (if necessary), along with the additional client details. The first and last name, email address, and phone number are required
5. If they wish not to update the additional client of the booking, check the "Send confirmation to additional client" checkbox
6. Click the 'Complete Booking' button to checkout. The confirmation page will then display all details for the appointment, including both the client and the client                                                                                                                                                                  

For more information, contact us at support@mytime.com or (385) 233-6964.    

Related Article

• Multi-Client Services
• Schedule Multi-Client Apppointment on Scheduler App 
• Booking Appointments Online
• Scheduling Appointments for Clients
• Scheduling Appointments on Scheduler App
• Booking Appointments via the Guest App