Booking Multi-Client Appointments on Guest App

Modified on Fri, 6 Feb at 1:18 PM

In this article, we'll outline the steps your clients need to follow to book multi-client appointments using your guest app.

Things to Know:

Online booking must be enabled
A staff member must be assigned to a service and work hours must be set
A client must either sign in with their current MyTime account, Facebook, or Apple login, or create a new one.
For details on configuring multi-client services, learn more here.
If the email address entered for an additional client is not already in the MyTime database, a new client profile will be created. If the email matches an existing client, the appointment will be scheduled under that existing profile.
Clients can book both individual and multi-client services in a single transaction. During checkout, all selected services are grouped together for convenience. For example, a couple's massage that requires two guests can be booked together with a single-guest service such as a haircut or sauna.
- When a multi-client service is included, the Additional Guest Form must be completed for every participant before the booking can be completed.
The confirmation page, My Account, and checkout page will display information for both the main and additional clients. All clients will receive automated booking emails unless the Send confirmation to additional client option is unchecked.
Canceling the appointment will cancel it for both the main and additional clients.
By default, the Book Again button prefills details from previous appointments. A hidden setting can disable this automatic prefilling. To enable this setting, contact support@mytime.com.
Using the Book Again button will not prefill additional client details in the new appointment modal.
Booking Appointments with Add-On Services
- Accounts with Multi-Staff Appointments Feature Enabled:
- If a staff member is selected for the core service and "No Preference" is chosen for the add-on, the same staff member will be assigned to both.
- If "No Preference" is selected for both the core service and add-on, the system will assign the same staff member to both services. However, if the assigned staff member is not eligible to perform the add-on service, a different staff member will be assigned to the add-on.
- Accounts with Multi-Staff Appointments Feature Disabled:
  - If "No Preference" is selected, the system will automatically assign the same staff member to both the core service and the add-on.
  - If the selected staff member cannot perform both the core service and the add-on, the option to select an add-on will not be visible.
If “Can customers book a specific staff member?” is enabled and prefill is not disabled:
- If the previous appointment was booked with a specific staff member, the Book With field shows that staff member.
- If the previous appointment used No Preference, the system applies round-robin logic and displays No Preference.
- Examples:
  - Last appointment with Staff B → Book With: Staff B
  - Last appointment with No Preference → Book With: No Preference
- Behavior When Prefill Is Disabled: The "Book With" field always displays "No Preference," regardless of the previous booking.
An error message stating “Time is no longer available” may appear if:
- Another appointment has been booked at the same time.
- The staff member’s working hours have changed.
  The selected time slot is no longer available for the chosen staff member.
If the setting "Accept online payments through MyTime?" is configured to either "Yes, require online payment to book online" or "Let clients choose whether to pay online or in person," and the client opts to pay online, the following will occur:
- When an appointment requiring a deposit is booked online, the client's card on file will be charged for the deposit, and a hold will be placed on the card for the remaining balance.
- If the hold amount cannot be charged successfully, the location manager will be notified that the pre-authorization attempt failed and will need to collect the remaining balance from the client at the time of the appointment. Learn more about payment authorization here
A ticket is automatically generated once the appointment is booked online.
No Preference option on guest app:
- When a client books an appointment online and selects the "No Preference" option, the system uses a round-robin mechanism to assign a staff member to the service. Learn more here.
- If the "Can customers book a specific staff member?" setting is disabled, the "Book With" section will be hidden. In this case, appointments will be booked as if "No Preference" was selected, meaning the round-robin assignment will apply.
- If a client selects a specific staff member, only the services that can be performed by that staff member will be visible.
When the "If a client fails to cancel an appointment in advance, should MyTime charge them?" setting is enabled:
- The checkout page will display two fields:
  - "Charged Today": The amount due at the time of booking.
  - "Charged After the Appointment": The remaining balance to be charged after the appointment.
- No Deposit Required: Example: For a $180 service with no deposit:
  - Charged Today: $0.00
  - Charged After the Appointment: $180.00
  - The checkout footer will clearly indicate that no payment is due at the time of booking.
- Deposit Required: Example: For a $180 service with a $50 deposit:
  - Charged Today: $50 (Deposit)
  - Charged After the Appointment: $130 (Remaining balance)
  - The checkout footer will display the "Charged Today" amount ($50).
If the Setting is Disabled:
- Only the "Total" field will be displayed on the checkout page.
- The checkout footer will not be shown.
When a client books an appointment, they will receive a notification listing all the services they have scheduled.
- Booked in-store: The Booked by Business notification is sent.
- Booked online: The Booked by Client notification is sent.
For mobile businesses, services that are unavailable at the selected location are hidden in the online booking widget. When clients choose “In-Store,” any services offered only at the client’s location are not shown. Similarly, selecting “At Your Location, up to X mile(s)” hides services that are available only in-store.

Clients can book appointments for multiple people by following these steps:

Clients must download the guest app from either the Google Play Store (for Android users) or the Apple Store (for iOS users)
Once downloaded, navigate to the home screen and tap on the account icon located in the top right corner
On the sign-in page, clients can either log in using their MyTime consumer credentials or sign in using Facebook
After signing in, clients will be directed to the My Account page
Tap the Booking icon at the bottom of the screen to access the booking page
Tap "Book Now"
Select the desired location (if the account has multiple locations)
Tap "Book Appointment"
Browse available services or use the filter option to narrow results by staff member or service category
Tap "Book" next to the desired service
To add additional services, tap Add another service. Otherwise, tap Select Time to continue.
Choose a date and time for the appointment
On the checkout page:
- Complete the intake form and enter additional client details.
- First and last name, email address, and phone number are required.
- Enter payment information, if applicable.
- Complete the booking.
The booking confirmation page will appear once the appointment is successfully booked.

Once the appointment is booked, the client can:

To book another appointment for the same service, use the Book Again button to navigate to the Time Picker
Add the booked appointment to your personal Google, Outlook, or Apple calendar.
To obtain directions to the business, clients can utilize the "Get Directions" link

For more information, contact us at support@mytime.com.

Related Articles

Guest App Configuration

Guest App Images

Account Management on Guest App

Purchasing Packages on the Guest App

Purchasing Memberships on the Guest App

Purchasing Gift Cards on the Guest App

Booking Multi-Client Appointments Online