Account Management on Guest App

Modified on Fri, 3 Oct at 3:05 PM

This article will guide clients through the steps to access account management within the guest app.

Things to know:

This guest app is available as a paid add-on to your subscription. To add it to your account, please contact your account manager or reach out to customer service at support@mytime.com.
The guest app configuration can be done only at the parent level
All live locations will be visible in the location list on the guest app

To navigate to the account management screen:

Clients must download your custom MyTime white-labeled app from the Google Play Store (for Android users) or the Apple App Store (for iOS users).
Upon downloading, navigate to the home screen and tap on the account icon located in the top right

3. This action will direct clients to the "My Account" page.

4.On this page, your clients have the option to login by entering their credentials, continue using Facebook, and for IOS users, they also have the option to continue with Apple.

Upon signing in to the guest app, clients will have access to the account management screen. This screen displays an "Activities" menu and an "Account Settings" menu.

The "Activities" menu consists of three main sections:

Membership: Displays all memberships purchased by the client, regardless of their status. Clicking "View Details" provides more information about each membership. Clients can also purchase additional memberships by clicking the "Buy Another Membership" button at the bottom of the page. Access to this section depends on whether memberships are activated for the business and enabled from the widget setup.
Packages: Shows all packages bought by the client, with details including remaining credits. Clicking "View Details" reveals more about each package. Clients can purchase additional packages by clicking the "Buy Another Package" button at the bottom of the page. Access to this section is determined by whether it's enabled from the widget setup.
Gift Cards: Displays all received and purchased gift cards, along with their remaining balance. Gift cards purchased at one franchise are visible across all connected franchises under the parent account for accounts on global databases. Clients can buy additional gift cards by clicking the "Buy Another Gift Card" button at the bottom of the page.

The "Account Settings" menu provides clients with several options:

Account: Clients can manage personal information such as name, email, phone number, address, and login details. They can modify email addresses, reset passwords, and manage pet profiles for pet businesses.
Referral Program: Clients can track their referrals through a Credit Summary, invite friends via email, and access the program's terms and conditions.
Notifications: Clients can specify preferences for transactional and marketing notifications, allowing them to control the types of notifications they receive.
Sign out: Clients can log out of their account by selecting this option.

At the bottom of the page, clients have the option to delete their account by selecting the "Delete My Account" option.

For more information contact us at support@mytime.com.

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