Booking Service Groups on Guest App

Modified on Thu, 12 Feb at 8:48 AM

In this article, we will walk through the steps your clients will take to book service groups on the guest app. For details on how to configure service groups, learn more here.

Things to know:

When a client books a service group online, and some or all of the services are covered by a membership or package, the system will display the following labels:
- "In Package" or "In Membership" – All services in the group are fully covered.
- "Partially in Package" or "Partially in Membership"—Only some of the services are covered. Hovering over the label will reveal which specific services are included in the package or membership.
- These labels appear throughout the booking process to help clients clearly understand what’s included.
By default, when using the "Book Again" button, appointments are prefilled with information from previous bookings. However, the option to disable this automatic prefilling is controlled by a hidden setting that can only be configured by the MyTime team. To enable this setting, please contact support at support@mytime.com.
During checkout, if a client is not signed into their account, they will be prompted to log in. If they do not have an account, they can click the "Sign Up" link to create one.

Once service groups and promotions are configured, clients can book a service group and automatically receive the discount through the guest app. To do this, they can:

1. From the Home screen, tap the profile icon in the top-right corner