Booking Group Appointments on Guest App

Modified on Fri, 17 Jul at 10:35 AM

Clients can book group appointments on your guest app by selecting the desired quantity of resources or participants. If minimum and maximum quantities are set for a service, the service will only appear when the selected quantity falls within that range.

Things to know.

The ability to book group appointments is controlled by the 'Enable Group Booking' hidden setting. Learn more here
When a client starts the booking flow from the home screen by tapping “Book Appointment,” our app automatically pre-selects a default location for clients to make booking as fast as possible. Clients can still easily change the selected location at any time before completing their booking.
- For Returning Clients: The app automatically pre-selects the location from their most recent past completed appointment.
- If a Past Appointment Was Canceled: The app will skip it and look further back to pre-select the location from their last non-canceled past appointment.
- For New Clients (No Past History): If a client has never visited a location, or if all of their past appointments were canceled, no location will be pre-selected. They will be prompted to choose a location from the full list.
- If a client has no past appointment history but has upcoming appointments booked, the app will pre-select the location of the last booked appointment.
- Example:
- July 13: A client books an appointment at Location A for July 16.
- July 14: They open the app to book a second appointment for August 2. Location A will be pre-selected.
- If they manually switch that second appointment to Location B during booking, then Location B will become the new pre-selected default the next time they open the booking flow.
The selected quantity determines which services appear as available. Example: if a client selects a quantity of 3, only services that allow 3 or more clients will appear as available to book.
Additional customization options (enabled by MyTime Support upon request):
- Add additional clients without email or phone: Allows bookings without requiring contact details for extra clients at checkout.
- Add additional clients not required: Allows partial entry of additional client details during booking, with the option to complete later.
  Disable notifications for additional clients: Prevents automatic booking notifications from being sent to added clients.

Clients can book group appointments directly through the guest app by following these steps:

1. Download the guest app from either the Google Play Store (for Android users) or the Apple Store (for iOS users)

2. Upon downloading, navigate to the home screen and tap on the account icon located in the top right corner, tap sign in

3. Choose their login method:

Standard: Enter their registered email address and password, then click 'Sign In'.
Social Login: Select 'Continue with Google,' 'Continue with Apple,' or 'Continue with Facebook' to use their existing social media credentials.

4. Tap 'Book Appointment'

5. Select the desired location

6. Use the Quantity drop-down (custom field) to select the number of participants. If a minimum or maximum quantity is set for the service, only quantities within that range will display the service.