When clients book appointments online, you can decide how payments are handled: require online payment, accept only in-person payments, or let clients choose their preferred method.
Things to know:
To accept online payments, you must first have an active merchant processing account. Contact the Processing Team at processing@mytime.com to get started.
Access to the Payment & Deposit tab is governed by the "Accessing Payments & Deposits" access control setting.
You can select one of three payment preference models for your online booking widget:
Yes, require online payment to book online: Clients must pay online at the time of booking to successfully confirm their appointment.
Let clients choose whether to pay online or in person: Clients select at checkout whether to pay immediately online or pay in-store at the time of service.
No, only take payments in person: Clients bypass online payment and pay in person when receiving their service.
Important Exception: Even if set to No, only take payments in person, clients will still be required to enter a credit card if your calendar settings require a card on file to schedule, or if a cancellation policy fee applies to the booking.
When online payments are enabled, transactions follow an automated verification and capture timeline:
The Booking Hold: When a client completes an online booking, a temporary authorization hold for the service or class amount is placed on their credit card.
The Auto-Charge Window: The system automatically captures and processes the charge 2 hours after the scheduled appointment or class ends.
Handling Tips: If tipping is enabled, the temporary hold converts to an authorized charge 2 hours post-session, automatically adjusting the final ticket total to include any tip added by the client.
Payout Deposit: Cleared funds are deposited directly into your linked bank account within 1–2 business days following the completed appointment.
To adjust your payment settings:
- Navigate to Business Setup
- Select Payments & Deposits
- From here, you can choose your payment preference
- Save changes
For more information, contact us at support@mytime.com or (385) 233-6964.
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