Processing a Payment with a Bank Account via POS

This article explains how to process payments using a bank account in POS.

Things to know: 

• The ability to create tickets is controlled by the “Creating Tickets” access control setting
• This feature is available for accounts using Stripe or Global Payments as their payment gateway in the US and Australia
• Bank accounts cannot be added directly from the Take Payment page in POS; they must first be saved to the client’s profile (see related article for steps).
• Once added to the client profile, the bank account will appear in the Bank Account section of the Take Payment page and can be used as a payment method for all transactions within the MyTime POS
• Unsuccessful Payment Visibility: To provide better clarity during checkout, the 'Take Payment' and 'Closed Ticket' pages display unsuccessful transactions. This includes payments that have failed, been declined, or canceled. Each failed transaction displays:
  • Card brand and last four digits
  • A red status badge indicating the result (Failed, Declined, or Cancelled)
  • The transaction amount shown in red with parentheses (e.g., ($50.00))
  • An expandable caret (⌄) is available next to the card details. When selected, it reveals additional information such as:
    • Error type
      
    • Error code
    • Payment gateway (e.g., Stripe, Cloud9)
    • This allows staff to quickly identify the reason for the failure and take appropriate action.
  • Example: Declined Card

    If a client attempts to pay $120.00 but the transaction is declined, the ticket will display:

    • Visa •••• 4240 [Declined] ($120.00) >

    • Expanding the caret will show:

    • Type: card_error

    • Code: insufficient_funds

    • Gateway: Stripe

• On the Take Payment page, a "Max" button is available next to the Other Payment field. Clicking this button automatically fills the field with the remaining balance due. Example: If a client’s total is $100 and $60 has already been paid by credit card, clicking the "Max" button will automatically enter the remaining $40 in the Other Payment field.
  

Contents:

• Processing Payment via Bank Account in POS
• Handling Failed Bank Transfers (ACH)

Processing Payment via Bank Account in POS

Once your account is configured to accept bank accounts and the client has a saved bank account on file, follow these steps:

1.  Navigate to POS
2. On the new ticket page, add an item to the ticket or open an existing ticket
3. Click 'Take Payment'
4. Click the saved bank account 
5. Click 'Charge' 
6. The transaction will be listed at the top of page with the 'Bank transfer initiated...' notice. 
7. Close the ticket 

Once closed, the closed ticket will display "Bank account ending in XXXX Transfer Pending....." in the Client Payment section. 

The bank transfer is not yet completed and will remain in the pending status until completed.

Handling Failed Bank Transfers (ACH)

When an Automated Clearing House (ACH) bank transfer fails, the system automatically takes two actions:

• Sends an email alert: An "ACH Failed Payment" notice is sent to the client and any staff members with Operational Alerts enabled.
• Reopens the POS ticket: The ticket associated with the failed payment automatically re-opens in your Point of Sale (POS) system.
• How to resolve it: Open the ticket > Click Take Payment > Process an alternative payment method (credit card, cash, gift card).

For more information, contact us at support@mytime.com or (385) 233-6964.     

Related Articles:

• Configure Bank Account for ACH Payments
• Configuring Bank Accounts on Client Profiles
• Configuring Bank Accounts Online