Reassigning Staff Member On Closed Ticket

When a ticket is closed, you can easily adjust the commission allocation without the need to reopen it. This ensures that commissions are allocated to the appropriate staff member. In this article, we will walk through the process of reassigning an employee on a closed ticket. 

Things to Know:

This feature only applies to tickets that include products, packages, memberships, and gift cards.

To change the employee on a closed ticket:

1. Go to POS > Closed Tickets                                                                                                        
2. Search and locate the ticket 
3. On the closed ticket, select the drop-down arrow at "Sold By" to expose the staff member list
4. Choose a staff member from the drop down menu to whom the ticket should be reassigned 
5. Once changes have been made, select the "Save" button located at the bottom right of the page  
6. Confirm the change by selecting YES on the confirmation pop-up                                                                                 

The ticket will then display the updated change

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