Refunding a Product From a Different Location

Managing refunds across multiple locations can be challenging, but the ability to refund a product from different locations makes it easy and efficient. This also offers flexibility and convenience to both the business and the clients. In this article, we will discuss how to refund a product from a different location.

Things to know:

• The ability to edit a ticket is controlled by the "Edit/Refund Closed Tickets" access control 
• As the owner or employee, who has access to all locations, you will be able to select the location where the ticket will be refunded
• Refunding a product from a different location is only applicable to locations that are part of the same child account
• When the restock location is changed for a product return, the register dropdown will update with the registers for that location
• Processing a partial refund will allow you to choose the restock location as well
• Product compensation will not be reflected in the compensation report for the refunded product, regardless of whether it originated from the purchase or the refund location. 
• If the item is not available at the location where you wish to process the refund, you won't be able to complete the refund there. Instead, an error message will appear stating: This item is not stocked at the chosen location.

Refunding from a Different Location

If a client purchases a product from Location A and then goes to Location B to return it. You can process the refund using the following steps:

1. From Location B, navigate to POS > Closed Tickets 
2. Search for the ticket number and open it 
3. Click the Refund button                                                                                                                                                                                                                                                                                      
4. Select the item(s) to be refunded 
5. Select Restock Location / Refund Location from the dropdown and Refund Reason (if refund reasons are configured)
6. Click 'Next'
7. Click 'Refund $XX'                                                                                                                                                      
8. The refund will be processed, confirm by clicking Done                                                                                        

The ticket will be displayed at both locations under the closed ticket tab

For more information contact us at support@mytime.com.