Surcharge Display for Online Bookings and Purchases

This article explains how surcharges are displayed when clients book services/classes or purchase memberships, packages, or gift cards online. To configure surcharges, learn more here. 

Things to know:

• This feature is available to merchants who have a Stripe or Global payment accounts.
  
• Surcharge Display Flow:
• New Client:
  • The surcharge does not appear until a credit card is added.
  • Once the card is entered and Complete is clicked, the surcharge is shown in the Confirm Payment modal.
• Existing Client (with a saved card):
  • The surcharge is displayed on the checkout page, even if the client chooses to replace the saved card.
  • After clicking Complete, the surcharge appears in the Confirm Payment modal.
• Guest Checkout:
• The surcharge does not appear until a credit card is added.
• Once the card is entered and Complete is clicked, the surcharge is shown in the Confirm Payment modal.
• The surcharge message clients see on the checkout page of the booking widget varies based on how surcharge fees are configured for debit and credit card payments:
  • If debit and credit surcharges are the same: “A surcharge of 1.10% + $0.20 applies to all card payments (including debit and credit). This surcharge reflects our actual cost of acceptance.”
  • If only a debit surcharge is applied: “A surcharge of 1.10% + $0.20 applies to debit card payments. This surcharge reflects our actual cost of acceptance.”
  • If only a credit surcharge is applied: “A surcharge of 1.10% + $0.20 applies to all credit card payments. This surcharge reflects our actual cost of acceptance.”
  • If debit and credit surcharges differ: “A surcharge of 1.10% + $0.20 applies to debit card payments, and a surcharge of 1.20% + $0.50 applies to all credit card payments. This surcharge reflects our actual cost of acceptance.”

Contents:

• Booking Services/Classes With Surcharges
• Purchasing Membership/Gift Cards With Surcharges

Booking Services/Classes With Surcharges

1. Navigate to your booking page via the provided URL or the Book button on your website.
2. Select a location (if multiple locations exist) 
3. Choose the desired service or class 
4. Select a preferred date and time from the calendar 
5. Proceed to Checkout and provide payment details  
6. Click "Complete Booking" 
7. A Confirm Payment pop-up will appear, showing:
   • Total amount
   • Surcharge amount
8. Click "Pay $X" 
9. The booking confirmation page will appear     

Purchasing Memberships/Packages/Gift Cards With Surcharges

1. Navigate to your booking page via the provided URL or the Book button on your website.
2. Select a location (if multiple locations exist) 
3. Choose the desired package, membership, or gift card
4. Proceed to Checkout and provide payment details  
5. Click "Complete Purchase" 
6. A Confirm Payment popup will appear, showing:
   • Total amount
   • Surcharge amount
7. Click "Pay $X" 
8. The confirmation page will appear 

For more information, contact us at support@mytime.com or (385) 233-6964.     

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• Surcharges On Terminals