Card Surcharging (Coming Soon)

Surcharging allows businesses to pass payment transaction fees to customers who pay with a credit or debit card. This feature helps offset processing costs while maintaining a smooth, customer-friendly checkout experience. This article explains how surcharging works, how to configure it, and how it applies during payments and refunds.

Things to know:

• This feature is controlled by the "Enable Credit Card Surcharging Feature" hidden setting, which can only be enabled by the MyTime team. To enable this setting, please contact support@mytime.com. 
• The ability to configure surcharges is controlled by the 'Accessing Account Settings' access    
• For franchise businesses, this feature is available only at the child level, not the parent. 
• Location Management:

  • When a location is created using the template copier, surcharges are automatically copied.

  • If a location is deleted, the surcharge associated with it is also removed.

  • If all locations assigned to a surcharge are deleted, the surcharge itself will be deleted.

• Stripe: If multiple surcharges are configured for the same card type and location(s), a warning appears: “Multiple surcharges for the same card type found for Location(s).”
• Cloud9: Only one surcharge can be configured per location. The card type defaults to All Credit and Debit Cards and cannot be changed. 
• Surcharges in Royalty, Reconciliation, and POS Accounting:
  • Royalty & Reconciliation: Surcharges are not included in royalty or reconciliation calculations.
  • POS Accounting: Surcharges are fully accounted for in POS accounting. In POSA, surcharges are sent as a separate line item in the journal response. The journal response contains a list of all items on a ticket along with their amounts. Surcharges appear as a new item type labeled surcharge_item, which can be mapped to the appropriate class in your accounting software through the POS Accounting system.

Contents:

• Enable and Configure Card Surcharging 
• Taking Payment With Card Surcharges
• Refunding Tickets With Surcharges

Enable and Configure Card Surcharging 

Once the hidden setting is enabled:

1. Navigate to Business Setup > Settings
2. Scroll to the POS section 
3. Locate the 'Enable Card Surcharging' setting and toggle it to 'Yes'
4. Review the terms and conditions, check the box, and click Accept Conditions
5. Once accepted, the screen will display the staff member and date of acceptance`
   
6. Click 'Set Card Surcharging Rules by Location' 
7. Set the rules per location: 
   • Applicable Locations: Select the locations or location groups for the surcharge.
   • Card Type: Choose one of: All Debit Cards, All Credit Cards, or All Credit and Debit Cards.
     • If only credit or debit is selected, another surcharge can be added for the opposite type.
     • If All Credit and Debit is selected, no additional surcharges can be added for the same location
       
   • Surcharge Value: Configure the surcharge percentage (0–20%) and/or flat dollar amount (0–20%). Values above 20% display a warning.
   • Include Surcharges in Refunds: If checked, surcharges are refunded with the original payment. Percentage-based surcharges are prorated, flat amounts refunded in full.
   • +Add Surcharge Rule: Add additional surcharging rules for unselected locations. If all locations are selected, the applicable location will display “No Locations.” 
8. Click Save 
9. Scroll to the bottom of the settings page, click Save

Taking Payment With Card Surcharges

Once surcharges are configured, they are automatically applied when clients pay via credit and/or debit cards, depending on the configuration. 

1. Navigate to POS > New Ticket
2. Open a booked service/class or add a product, membership, package, or gift card
3. Click 'Take Payment' 
4. Select 'Key In Card' 
5. Enter the card details > Click 'Add'
6. The surcharge details will be displayed in the modal. Click Charge to complete the transaction
   
7. Once the ticket is closed, surcharge details are also visible on the closed ticket.

Refunding Tickets With Surcharges

1. Navigate to POS > Closed Tickets
   
2. Open the closed ticket
3. Click "Refund" at the bottom of the screen 
4. Select the items to refund by checking the corresponding boxes
   
5. Choose a full or partial refund.
   
6. Select a refund reason (if configured) and click Next
   
7. The surcharge amount will be displayed below the refund box, and the total including surcharge will be shown at the bottom.
   
8. Select the 'Refund' button to complete the process
   
9. Click 'Done'          
10. You will then be directed to view the ticket with the refund details 

For more information, contact us at support@mytime.com or (385) 233-6964.      

Related Articles:

Surcharge Display for Online Bookings and Purchases (Coming Soon)

Displaying Surcharges on Payment Terminals