Displaying Surcharges on Payment Terminals

Surcharging allows businesses to pass payment transaction fees to clients who pay with a credit or debit card. This article explains how these surcharges are presented to your clients on the payment terminal.

Things to know:

• The ability to display surcharges on the terminal is controlled by a hidden setting. To enable this for your account, please learn more here or contact our support team.
• This feature is currently available to businesses using Stripe or Global Payment accounts.
• When a ticket is adjusted, the terminal will display a clear breakdown:
  • The description, price, and quantity of each item.
  • Taxes, discounts, and the total are displayed as separate line items.
• Once the ticket is closed or you navigate away from the POS screen, the terminal display will automatically clear for the next transaction.

Contents:

• Surcharges on Stripe Terminal
• Surcharges on Ingenico (Cloud9) Terminal

Surcharges on Stripe Terminal

To view surcharges on the Stripe terminal: 

1. Navigate to POS > New Ticket 
2. Add items to the ticket 
3. Select the desired terminal 
4. Click 'Take Payment' 
5. The terminal will display:
   • Item description, price, and quantity
   • Taxes and discounts
   • The total amount due
6. In the credit card section, click 'Swipe Card' 
7. The 'Swipe, Dip or Tap Card" modal will be displayed In POS
8. You can add a tip 
9. Once the client swipes, dips, or taps their card, the terminal will display the approval message and the surcharge amount included in the charge.
   
10. In POS, close the ticket as usual

Surcharges on Ingenico (Cloud9) Terminal

To view surcharges on the Ingenico terminal: 

1. Navigate to POS > New Ticket 
2. Add items to the ticket 
3. Select the desired terminal 
4. Click 'Take Payment' 
5. The terminal will display:
   • Item description, price, and quantity
   • Taxes and discounts
   • The total amount due 
6. In the credit card section, click 'Swipe Card'  
7. The 'Swipe, Dip or Tap Card" modal will be displayed in POS 
8. The terminal will ten display the Insert, Swipe or Tap Card notice along with the amount due and the surcharge total to be charged 
9. Once the client swipes, dips, or taps their card, the terminal will authorize the payment
10. Once successful, the approval message will be displayed
11. In POS, close the ticket as usual 
    

For more information, contact us at support@mytime.com or (385) 233-6964.     

Related Articles:

• Card Surcharging
• Processing and Refunding Surcharges in POS
• Surcharge Display for Online Bookings and Purchases
• Add Payment Terminal
• Tipping via Credit Card Terminal with Card on File
• Tipping via Credit Card Terminal (Key-In / Swipe / Tap Card)