MyTime allows users to view and update their personal information, check their subscription plans, adjust communication preferences, and review billing history. This article will guide you through how to access these features.
Things to Know:
- For franchise businesses, if the subscription is managed and paid for by the parent account, the "Billing History" tab will not be visible at the child account level. Access to billing reports will be restricted to the parent account only. However, if the child account is responsible for paying the subscription, the "Billing History" tab will be visible, and the report will be accessible from the child account level.
- By default, the communication checkboxes are selected only for location owners to receive alerts. Other roles must go to My Account > Communication Preferences to enable the alerts they wish to receive, provided access control settings permit it.
- If an employee isn't eligible to receive an alert, it will be sent to the company owner.
Contents
Account Info
To update your account information:
1. Click the drop-down arrow next to your name in the upper right-hand corner
2. Go to My Account > Account Info
3. Here, you can add your personal information, change your password, and update your payment method for subscription payments
4. Save changes
Communications Preferences
To update your communication preferences:
1. Click the drop-down arrow next to your name in the upper right-hand corner
2. Go to My Account > Communication Preferences
3. From here, you can configure your preferences for receiving announcements and updates: 
Alerts | Description |
| Transactional Email | By checking these options, you will receive transactional emails and SMS notifications regarding appointment or class bookings, membership, package, or gift card purchases from businesses you visit within MyTime. |
| Transaction SMS | |
| Marketing Email | By checking these options, you will receive marketing emails and SMS such as campaigns, including intake forms, from businesses you visit within MyTime. |
| Marketing SMS | |
Receive product announcements and important updates from MyTime | |
Receive daily report email | The visibility of this checkbox is determined by the 'Can Receive Daily Report by Email' access control. When selected, the staff member will receive a daily report email containing sales data from the revenue generated that day across all locations associated with the account. |
Receive daily business snapshot email | The visibility of this checkbox is controlled by the 'Can Receive Business Snapshot by Email' access control. Once checked, the staff member will receive the business snapshot in a PDF format, one per location in the account daily. |
Receive operations alerts email | The visibility of this checkbox is determined by the 'Can Receive Operation Alerts by Email' access control. When selected, the staff member will receive the following operation alerts:
|
| Receive Stripe Dispute Emails | The visibility of this checkbox depends on the business’s payment processor. It is available only to businesses using a Stripe payment account. Businesses using Cloud9 will not see this option. When the checkbox is selected, the staff member will receive Stripe payment dispute notifications via email and the notification bell, including:
|
4. Save changes
My Plan
To view your plan:
1. Click the drop-down arrow next to your name in the upper right-hand corner
2. Go to My Account > My Plan
3. From here, you can:
- View your subscription details
- View and track the number of emails and text messages that have been sent
Billing History
The billing history page displays the subscription charges, including email and SMS allotments, etc. To view your billing history:
1. Click the drop-down arrow next to your name in the upper right-hand corner
2. Go to My Account > Billing History
3. Filter to a specific date range
4. Select the 'Update' button to generate data on the report
Column | Description |
| Date of Charge | Displays the date on which the charge was made |
| Charge# | Displays the transaction number associated with the charge |
| Description | Describes the charge, such as a monthly charge, and what is covered by it. The SMS overage can be used to identify how many text message allotments you have sent and received. The Email overage can be used to identify how many emails you had and sent The first number indicates how many messages/emails have been sent, while the second, following the "/," indicates how many were allotted (as part of your subscription) |
| Location | Displays the location where the charge was made |
| Service Period | Displays the date range for the subscription charge |
| Method of Charge | Displays the payment method used |
| Charge Amount | Displays the amount that was charged |
For more information, contact us at support@mytime.com.
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