Adding a Card or Bank Account for Subscription Charges

Modified on Wed, 26 Nov at 11:29 AM

This article will explains how account owners can add a card or bank account used for subscription charges in MyTime.

Things to know:

For franchise businesses, the payment method must be updated on the correct account based on who is responsible for subscription fees. If the parent account pays the subscription, the payment method must be added or updated on the parent account. If a child account pays its own subscription, the update must be made on that child account. Only the account owner can add or update these payment methods.
A 2.5% credit card convenience fee applies when using a credit card to pay for subscriptions and email/SMS overages. This fee does not apply to hardware purchases, custom/one-off fees, or POS credit card processing.
US merchants can avoid the 2.5% surcharge by paying via ACH (bank account autopay). ACH payments have no surcharge, but may take up to 7 business days to become active.
You can add both a credit card and a bank account to your MyTime account and switch between them at any time.
Account owners must choose either a bank account or a credit card as their subscription payment method.
If the payment attempt on the chosen credit card fails, it will not automatically fallback to the bank account.

CONTENTS

Add Bank Account
Add Credit Card

Add Bank Account

To add your bank account information, please follow the steps below:

1. Expand the arrow next to your name in the top right

2. Select My Account from the dropdown menu

3. Under Payment Method, select the radio button for Pay from Checking Account (no fee)

4. Click on the +Add Bank Account link

5. Enter your bank account details and save

6. Once you have added your bank account information, our e-commerce payment processor, Stripe, will make two small deposits to your account.

7. After receiving the deposits, return to the Payment Methods section and select Verify

8. Enter the amounts for verification and grant permission to MyTime to electronically debit your account with charges as needed.

If you had already verified your bank account and then switched to credit card payment, you can switch back to your checking account without going through the verification process again.