Managing My Billing History

Modified on Fri, 11 Sep at 11:41 AM

MyTime allows you to view and track your subscription charges, such as monthly fees, SMS/email overages, and other billing details, from the Billing History page.

Things to Know:

All subscription fees and overage charges are billed in US Dollars (USD).
You can choose between two billing options:
Monthly Billing: Higher monthly cost
Annual Billing: A single upfront payment for the year
You can store both a credit card and a bank account on file
One payment method must be designated as the primary method. The system will not automatically attempt a secondary payment method if the primary method fails.
Credit Cards: A 3% convenience fee applies to subscription payments and SMS/email overages (does not apply to hardware or POS processing).
ACH (Bank Transfer): Available for US merchants to avoid the 3% surcharge. Note: Activation can take up to 7 business days.
Franchise Subscription Management
Whether the franchisor (parent) or the franchisee (child) pays is determined when the child account is initially created at the parent level.
Parent-Paid Accounts: If the parent account is responsible for the subscription, payment details must be updated on the Parent Profile.
Child-Paid Accounts: If a specific location pays its own subscription, payment details must be updated directly on that Child Account.
Only the Account Owner has the authority to add or update payment methods, regardless of the billing structure.
Grace Period & Suspensions
Immediate Alert: You will receive an email notification the moment a payment attempt fails.
7-Day Grace Period: MyTime will automatically retry the charge daily for 7 days before suspending the account.
Post-Suspension: If unpaid after 7 days, retries move to a monthly schedule.
Reactivation: Updating your payment method triggers an immediate retry and processes any outstanding balance to restore service.

Billing History vs. SMS Usage Report
Billing History: Displays charges based on when your account was billed (the charge creation date).Example: If your billing cycle runs April 2–May 2, SMS overages incurred in May are processed at cycle close and appear in Billing History on May 2.
SMS Usage Report: Displays usage based on when the text messages were sent (the message timestamp).Example: All messages sent between May 1 and May 31 will always appear under a May date range filter.
How to Reconcile Billing History with Usage
To accurately match billed charges against actual SMS usage, follow these steps:
Check Actual Usage Volume: Run the SMS Usage Report set to your actual dates of service (e.g., May 1–May 31) to view the total message volume sent during that timeframe.
Cross-Reference Service Period in Billing History: Open Billing History and locate the Service Period column. Match your usage report date range to the corresponding service period, regardless of the date the charge was processed.

Contents:

How to View Your Billing History
Understanding the Billing History Report

How to View Your Billing History

1. Click the drop-down arrow next to your name in the upper right-hand corner

2. Go to My Account > Billing History

3. Select a date range using the filter

4. Click 'Update' to generate your billing data

Understanding the Billing History Report

Column	Description
Date of Charge	Filters results by the actual charge date of the subscription.
Charge#	The transaction number associated with the charge
Description	Explains the type of charge, such as: - Monthly subscription fees - SMS overages, which indicated how many text message allotments were sent and received (e.g., 650/500 means 650 messages were sent, 500 were included in your plan) - Email overages (e.g., 1200/1000 means 1,200 emails sent, 1,000 allotted)
Location	The location the charge is associated with
Service Period	The date range for the subscription charge covered
Method of Charge	The payment method used (e.g., credit card, ACH)
Charge Amount	The total amount billed