This article explains how to manage your communication preferences in MyTime, including alerts, marketing messages, and system updates.
Things to Know:
- By default, only location owners have communication preferences enabled. Other roles must manually update their preferences via My Account > Communication Preferences, if allowed by access control.
- If a staff member is not eligible to receive an alert, it will instead be sent to the company owner. For example, if all staff members are not opted in to receive an alert, the alert will be sent to the company's owner.
- The businesses listed under "Receive announcements and updates from these businesses:" are businesses that you visited.
Contents:
How to Update Your Communication Preferences
1. Click the drop-down arrow next to your name in the upper right-hand corner
2. Go to My Account > Communication Preferences
3. From this page, you can configure your preferences for receiving email and SMS notifications from businesses you visited along with updates regarding your business:
4. Click Save to apply your changes.
Available Communication Preferences
Alerts Type | Description |
| Transactional Email | Receive notifications for appointments, classes, memberships, packages, or gift card purchases from businesses you interact with on MyTime |
| Transaction SMS | |
| Marketing Email | Receive marketing messages, such as promotional campaigns or intake forms, from businesses you visit. |
| Marketing SMS | |
Receive product announcements and important updates from MyTime | Get important feature announcements and product updates directly from MyTime. |
Receive daily report email | The visibility of this checkbox is determined by the 'Can Receive Daily Report by Email' access control. When selected, the staff member will receive a daily report email containing sales data from the revenue generated that day across all locations associated with the account. |
Receive daily business snapshot email | The visibility of this checkbox is controlled by the 'Can Receive Business Snapshot by Email' access control. Once checked, the staff member will receive the business snapshot in a PDF format, one per location in the account daily. |
Receive operations alerts email | The visibility of this checkbox is determined by the 'Can Receive Operation Alerts by Email' access control. When selected, the staff member will receive the following operation alerts:
|
| Receive Stripe Dispute Emails | The visibility of this checkbox depends on the business’s payment processor. It is available only to businesses using a Stripe payment account. Businesses using Cloud9 will not see this option. When the checkbox is selected, the staff member will receive Stripe payment dispute notifications via email and the notification bell, including:
|
For more information, contact us at support@mytime.com or (385) 233-6964.
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