Global Services

Modified on Fri, 5 Sep at 1:05 PM

In franchise businesses, a global service is a standardized offering available across all franchise locations, ensuring uniformity in service. These services are typically overseen at the corporate or franchisor level and implemented across multiple or all locations within the franchise network. In this article, we will outline the procedure for creating services at the parent level.

Things to know:

The global database for services must be enabled on the parent and child accounts. This is controlled by a hidden setting that can only be enabled by the MyTime team. Please contact our support team at support@mytime.com.
The ability to create services is controlled by the “Accessing Services Menu” access control setting.
Global services can only be created and deleted from the parent account
When editing global services at the child level, only the price, duration, qualified staff, and resources can be adjusted.
At the child level, global services are identified by the globe icon
You can configure processing time for services, which represents intervals when the client is waiting but not actively attended to. This helps improve scheduling efficiency and resource allocation. Learn more here.
You can set buffer time for services to allow for cleanup or preparation after an appointment. This ensures smoother transitions between clients. Learn more here.
Services must be assigned to staff members in order to appear in the appointment modal (in-store) and in the online services menu.
The "Do Prices Vary By Staff Member?" and "Do Service Durations Vary By Staff Member?" settings can only be configured at the parent level and will apply to all child accounts.
If the "Do Service Durations Vary By Staff Member?" setting is configured to apply the same duration for all locations and staff members, the duration cannot be modified at the child level.
If the "Prices are the same for all locations and staff members" setting is enabled, adjusting the price of global services on the parent account will automatically update the prices at all child locations that already have a price set for the selected service(s).

Contents

Adding Global Service Categories
Adding Global Services

Adding Global Service Categories

From the parent level:

Go to Business Setup > Services
Scroll to the bottom of the page and click + Add New Service Category (bottom left)
Select the service category(ies) your business offers
If none of the existing categories apply, you can create a custom category by typing it into the box at the bottom (see screenshot below)
Press Enter to save. Note: For SEO benefits, it’s recommended to select an existing category whenever possible.
When finished, click Next

Adding Global Services

Once your service categories are set up, you can begin adding service variations.

1. Select Setup on a service category you created. A modal will appear where you can enter the service details.

Service Name: Create your own custom name for the service.
Duration: How long the appointment lasts. Service duration can vary by staff member, location, title, or location group. Learn more here. You can decide which option you prefer on your settings page. If you have split-time appointments with service times and processing times, click Advanced.
- Buffer Time: Any time needed in between appointments. It is only allowed at the end of the appointment and is not shown to your clients. Learn more here.
- Processing Time: Any free time during an appointment. This is where the client is waiting, but you are not actively working on them. The scheduler recognizes this time as bookable. Learn more here
- Resources: You can assign resources to be used during the service, as well as resources allocated for processing and buffer times.
- Staff: For services performed by multiple staff members, you can select all eligible staff members here. Learn more here.
External ID: Service external IDs are unique identifiers from another system or application, often used during data migration or integration. This ID helps quickly identify and link the same service across multiple platforms, especially when integrating through APIs.
Required Clients Per Appointment: Specify the number of clients needed for the service. Learn more here.
Available on Kiosk: Choose whether the service should be offered on the Kiosk. The visibility of this option is controlled by a hidden setting; please contact MyTime support to enable it. Learn more here.
Calendar Color: Customize the color associated with the service for easy identification on the schedule. Selecting "Apply to all variations of the service" will apply the color to all related services within the category.
Booking Order: Set the order in which services should be performed. Learn more here.
Category: This field is automatically prefilled
Description: Add details about the service and its benefits to clients.
Location Availability: For mobile businesses, specify if the service is available in-store, at the client’s location, or both. Learn more here.
Eligible Resources: Assign the appropriate resources required for the service. Learn more here.
Qualified Staff: Select the staff members authorized to perform the service.
Regular Price: Enter your regular pricing. Service prices can vary by staff member, location, title, or location group. Learn more here. If your prices vary for a service, enter a base price and then select Price Varies. The pricing field cannot be blank; if you do not want to display a price, enter zero and select Price Varies. The service will then display Price Varies (it won't list $0)
Off-Peak Price: This is an optional sale tool to help you fill slow times. Off-peak pricing is a discounted service price at certain times of the day. This encourages consumers to book appointments during slow times. The discount is only valid for online bookings. Existing appointments are not eligible for the discount. Learn more here
Price and Duration by Pet Breed: Pet businesses can set different prices and service durations for different pet breeds. Learn more here.
Deduct Back Bar Inventory: Specify the products and quantities to be automatically deducted from the back bar inventory when the service is performed. Learn more here.

When you are finished entering service details, click save. This service will now appear in your service menu.

To add another service to a service category, select + Add another service and repeat the process.

For more information, contact us at support@mytime.com.

Related Articles: