Mobile Business

MyTime supports both mobile and in-store services, giving your business the flexibility to serve clients wherever they are. Whether you operate entirely on-the-go or offer a mix of physical and mobile services, this dual setup allows you to reach a wider audience, optimize scheduling, and improve client satisfaction.

Things to know:

• The ability to configure mobile business is governed by the "Accessing Business Profile" access control setting.
• Enabling Mobile Service: To offer mobile appointments, make sure your services are configured to be available at the client’s location: Learn more here.
• When setting up your business profile, choose the setup that best matches your operations:
• Mobile Only (I travel to customers): Your business will not have a physical location. All appointments are conducted at the client’s location.
• Hybrid (Customers travel to me and I travel to them): Clients can choose between coming to your location or requesting a visit to their location at the time of booking.
• Service Radius Restrictions: You can set a maximum travel radius for mobile services. If a client attempts to book an appointment outside of this radius, they will receive the following error: “Sorry, this service is only available within X miles of zip code X.”
• Appointment Details:
• If a client selects “At Your Location, up to X mile(s)” in the booking widget, their address will display in the Location section of the appointment in the Scheduler
• If the client selects “In-Store,” the appointment will show the company’s location nickname (if set).  If no nickname is configured, the business’s full address will appear instead.

Contents

• Mobile Business Configuration
• Add Mobile Business Location

Mobile Business Configuration

To configure your account as a mobile business:

1. Navigate to Business Setup > Business Profile
2. Scroll to the "Locations" section. There will be a dropdown at the top to choose your business preference
3. From the dropdown, select between the "I travel to customers" and the "Customer travel to me AND I travel to them" options:
   • I travel to customers - This option is designed for businesses that provide strictly mobile services and do not operate from a physical location.
   • Customers travel to me AND I travel to them - This option is intended for businesses that have a physical location but also offer services at clients' locations.

4. Next to the dropdown, you can enter the service radius in miles for the business. This means the business will only be available to travel to locations within that radius.

5. Save

Add Mobile Business Location

To add a mobile business location:

1. Navigate to Business Setup > Business Profile
2. Scroll to the "Locations" section and click "Add Location" to create a new location, or click "Edit" to update an existing one
   
3. To create a new location using the "Add Location" option, learn more here. Clicking the "Edit" option will open the "Edit Location" modal
4. Once the "Edit Location" modal appears, check the "Travel to Customers" checkbox and enter a central address. This address will serve as the reference point for the service radius you enter.
   
5. Click the "Save Location Info" button

For more information, contact us at support@mytime.com.