Deleting Locations

Modified on Thu, 1 May at 4:23 PM

In this article, we will guide you through the steps of deleting a location at both the parent and child levels, and we'll also cover the implications and outcomes once a location is successfully deleted.

Things to know:

The ability to delete locations is governed by the "Accessing Business Profile" access control setting.
Once a location is deleted, all booked appointments, whether current or scheduled for the future, will be canceled.
Refunds and edits cannot be processed for tickets linked to a deleted location or account.
- If a child account is deleted, the associated tickets will no longer be accessible.
- If a single location is deleted from a child account that still has other active locations, the tickets will remain accessible from the client profile and reports but cannot be edited or refunded.
Deleted locations will appear in reports and on the dashboard only if the selected date range aligns with the period when the location was active, including its creation and deletion dates. These locations will be labeled with "(Deleted)" next to their names. Learn more here
The deleted location will no longer appear in the location drop-down on the Clients tab. However, clients associated with the deleted location will still remain visible in the client list.
If a client was associated solely with the deleted location, the "Associated Location" section on their profile will indicate "No Location." If the client was linked to multiple locations, the deleted location will be removed from the associated list.
If a client has a preferred location set on their profile and that location is later deleted, any automated messages or campaigns sent to the client will display the sending location’s address instead of the deleted location’s address.
The membership and package interface will no longer display deleted locations in the location selection. However, if a membership or package was purchased from a deleted location, the location's name will still appear in the membership or package details on the client’s profile.
Memberships on client profiles will remain active, with the deleted location still listed as the original purchase location. However, the purchase location can be updated to an active location, and all future charges will be associated with the new location.

Contents

Deleting Locations from the Parent Level
Deleting Locations from the Child Level
Effects of Deleting a Child Account and/or Locations

Deleting Locations from the Parent Level

To delete locations from the parent level:

Navigate to Location Management
Click the arrow next to the child account to expand the location list
From the list of locations (if multiple), click the "Edit Location" link next to the location you want to delete
On the edit location modal, at the bottom, click the "Delete Location" link
Confirm the deletion by typing "Delete" in the provided text box

The location will be removed from the Location Management page.

Deleting Locations from the Child Level

To delete locations from the child level:

Log into the child account
Navigate to Business Setup > Business Profile
In the location section, you'll see the list of locations (if multiple). Click the "Delete" link next to the location you want to remove
Confirm the deletion by typing "Delete" in the provided text box

The location will be removed from the list.

Effects of Deleting a Child Account and/or Locations

Element	Effects
Clients	If a child account and its location(s) are deleted: The client profile and historical transaction data for the deleted location(s) will still be accessible if the global database for clients is enabled. Clients associated only with the deleted location(s) will see "No Location" in the "Associated Location" section of their profile. The "Campaigns Received" section will no longer display any messages. If a client had a preferred location set to the deleted location, automated messages and campaigns will instead display the sending location’s address. If only one location is deleted from a child account that still has other active locations: The client profile remains accessible. Historical transaction data for the deleted location will still be available if the global database for clients is enabled. Past appointments and purchases from the deleted location will display as "Unavailable." The deleted location will no longer appear in the location drop-down on the Clients tab. Clients associated solely with the deleted location will see "No Location" in their "Associated Location" section. Clients linked to multiple locations will have the deleted location removed from their associated list. If a client had a preferred location set to the deleted location, automated messages and campaigns will instead display the sending location’s address.
Memberships	If a child account and its location(s) are deleted: Memberships will remain active on client profiles when accessed from other child accounts The deleted location will be listed as the purchase location, but you can update it to an active location. The Membership Roster report, when accessed from the parent account or an active location, will not include clients from a deleted child account unless their purchase location is updated to an active location. If only one location is deleted from a child account with other active locations: Memberships will remain active. The deleted location will be listed as the purchase location, but you can update it to an active location.
Packages	If a child account and its location(s) are deleted: Packages on client profiles will remain active. The deleted location will be listed as the purchase location, but you can update it to an active location. The Package Balance report will display clients and their packages from a deleted child account. If only one location is deleted from a child account with other active locations: Packages will remain active. The deleted location will be listed as the purchase location, but you can update it to an active location.
Employees	If a child account is deleted, employee data will no longer be accessible. If a single location is deleted from a child account that still has other active locations, employee information for the remaining locations will remain unchanged.
Appointments	If a child account and its location(s) are deleted: All upcoming appointments for the deleted child account and locations will be canceled. If only one location is deleted from a child account with other active locations: Upcoming appointments with the deleted location will be canceled.
Tickets	If a child account and its location(s) are deleted: Tickets will no longer be accessible. Refunds and edits will not be possible for tickets linked to a deleted account . If only one location is deleted from a child account with other active locations: Tickets will still be accessible. Refunds and edits will not be possible for tickets linked to a deleted location.
Reports	If a child account and its location(s) are deleted: Historical data will still be available at the parent level. If only one location is deleted from a child account with other active locations: Historical data will still be available at the parent level. At the child level, historical data for the deleted location will be available when filtered to all location

For more information, contact us asupport@mytime.com.